How to Integrate Freshchat with Other Apps Using Konnectify

Integrating Freshchat with other applications via Konnectify allows you to streamline customer communication and automate processes efficiently. Here’s a step-by-step guide:

Step 1: Connect Freshchat

1. Log in to Konnectify: Access your account.

2. Navigate to Integrations and select Freshchat from the list.

3. Authorize Freshchat: Sign in and grant Konnectify access.

Step 2: Create a Workflow

1. Start a New Workflow.

2. Select a Trigger: Choose a trigger, such as “New Agent Added,” that will initiate the workflow.

3. Choose an Action: Define the action that will follow, such as creating a ticket in Freshdesk.

Step 3: Configure Workflow Settings

1. Map Fields: Ensure that the Freshchat data fields are correctly aligned with the connected app.

2. Set Conditions (Optional): Add specific conditions to refine workflow triggers, such as triggering only for high-priority messages.

Step 4: Activate and Monitor Workflow

1. Activate the workflow to start automating customer interactions.

2. Monitor performance through Konnectify’s Konnector Page and adjust as needed.

Available Triggers in Freshchat

• New Agent added

Triggers whenever a new agent is added in Freshchat.

For a more comprehensive list of actions and triggers, refer Freshchat Integrations | Automate your chat with Konnectify