How to Analyze Failed Logs in Konnectify

Step 1: Go to Konnector History

Click on the “Konnector History” icon in the toolbar on the left side of the window.

Step 2: Viewing Automation Logs

1. Inside the History section, you'll see a list of execution logs.

2. Each log entry will have a status indicator:

   • Success

   • Warning

   • Failure

   • No input

   • Partial Sucess

3. Identify entries marked as Failed to analyze issues.

Step 3: Analyzing Failed Logs

1. Click on a Failed log entry to expand detailed information.

2. Review the Error Message or Code provided to understand the reason for failure.

3. Check the timestamp to see when the failure occurred.

4. Verify if multiple instances of failure exist for the same workflow.

Step 4: Diagnosing Issues

1. Authentication Errors: Re-authenticate the connected apps if the error is related to authorization.

2. Data Issues: Ensure that all required fields are correctly mapped and formatted.

3. API Limits: Some apps have API call restrictions that may block automation.

4. Connectivity Problems: If the external app is down, Konnectify may not execute the workflow.

Step 5: Implementing Fixes

1. Retry the workflow manually after correcting the issue.

2. Adjust workflow conditions to handle edge cases and prevent recurring errors.

By following these steps, you can efficiently diagnose and resolve issues in Konnectify, ensuring smooth workflow automation.

For further assistance, contact Konnectify’s support team.