SuperOps MSP + Konnectify

This guide explains how to connect SuperOps MSP with Konnectify, configure triggers and actions, and build automations for ticketing, invoicing, client management, tasks, assets, and more.

What is SuperOps MSP?

SuperOps MSP is a unified Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) platform built for Managed Service Providers (MSPs).

It provides tools for managing client tickets, automating workflows, handling billing and invoicing, tracking assets, scheduling tasks, and monitoring endpoints from a single platform.

Why integrate via Konnectify?

SuperOps MSP becomes much more powerful when connected with other applications such as CRMs, helpdesk tools, communication platforms, accounting systems, and internal dashboards.

By integrating SuperOps MSP through Konnectify, teams can automate workflows such as ticket escalation, client onboarding, invoice generation, task scheduling, and syncing records across tools.

What You Can Do with SuperOps MSP in Konnectify?

When SuperOps MSP is connected to Konnectify, you can build powerful automations such as:

• Auto-create tickets in SuperOps MSP from customer email requests.
• Sync SuperOps tickets to Slack or MS Teams for alerts and escalations.
• Automatically generate invoices when work orders are completed.
• Update client information across CRM and SuperOps MSP.
• Schedule tasks for technicians when tickets meet specific conditions.
• Create knowledge base articles in SuperOps MSP when similar tickets repeat.

With Konnectify, you can build end-to-end MSP workflows by connecting SuperOps with your internal tools and customer systems.

SuperOps MSP provides APIs that allow external systems to interact with tickets, clients, assets, invoices, and service-related operations. Konnectify uses these APIs to trigger workflows and perform actions securely.

• Create, update, and retrieve tickets
• Manage clients and contacts
• Generate and manage invoices
• Track assets and devices
• Manage tasks and service catalog items

SuperOps MSP APIs require API key based authentication. You need to generate an API key in your SuperOps account and provide it while creating a connection in Konnectify.

• API keys should be stored securely and not shared publicly.
• Ensure your account has access to the required modules (tickets, invoices, assets, etc.)
• Some endpoints may be restricted by role permissions.
• Rate limits may apply depending on account tier.

For detailed API references and request parameters, refer to the official SuperOps MSP API documentation.

Before creating the workflow, ensure you have:

• An active SuperOps MSP account
• API Key generated from SuperOps MSP
• Access to Konnectify platform
• Permission to create connections and workflows
• Required module permissions in SuperOps (Tickets, Invoices, Clients, etc.)

Step 1: Connect SuperOps MSP in Konnectify

1. Log in to Konnectify.
2. Click New on the top-right corner and select Connections.
3. Select SuperOps MSP.
4. Enter the following details:
   • Connection Name
     Enter a reference name for your connection.
     
     Example:
     My SuperOps MSP Connection
   • API Key
     Enter your SuperOps MSP API Key generated from your SuperOps MSP account settings.
   • Base URL
     Enter the appropriate API base URL:
     https://api.superops.ai/msp
     or
     https://euapi.superops.ai
   • Domain
     Enter your SuperOps MSP domain name.
     
     Example: If your SuperOps URL is
     https://my-company.superops.ai
     enter:
     my-company
5. Click Create Connection.

Step 2: Create a New Konnector

1. Click New on the top-right corner and select Konnectors
2. Choose a trigger app (for example: Webhook, CRM, Email, or SuperOps MSP)
3. Select the required trigger event (for example: New Ticket Created, Ticket Updated, New Client Created)
4. Choose the SuperOps MSP connection you created and click Continue

Step 3: Add and Configure SuperOps MSP Action

1. Click Action
2. Select SuperOps MSP
3. Choose an action (for example: Create Ticket)
4. Select the Connection and click Continue
5. Fill all mandatory fields such as:
   • Ticket Title
   • Description
   • Client
   • Priority
   • Status

Step 4: Value Mapping and Workflow Testing

1. Map dynamic fields from the trigger output
2. Use static values only when required
3. Run the workflow using sample data
4. Verify execution status and response from SuperOps MSP

Step 5: Activate Konnector

Once testing is successful:

1. Save the Konnector
2. Turn the workflow ON
3. Perform a real-time test from the trigger source
4. Confirm that the data is reflected in SuperOps MSP

Auto-create a Ticket from Email Request

Trigger: New Email Received • Action: Create Ticket

Use case: Automatically converts incoming support emails into tickets in SuperOps MSP to ensure all customer requests are tracked.

• Reduces manual ticket creation effort.
• Ensures no customer emails are missed.
• Improves response time with immediate ticket logging.

Notify Slack on High Priority Ticket

Trigger: Ticket Updated (Priority = High) • Action: Send Slack Message

Use case: Sends an alert to the MSP team in Slack whenever a ticket priority is escalated to high.

• Improves escalation visibility.
• Helps technicians respond faster to critical issues.
• Ensures team coordination in real time.

Generate Invoice when Ticket is Closed

Trigger: Ticket Updated (Status = Closed) • Action: Create Invoice

Use case: Automatically creates an invoice when support work is marked complete, ensuring billing is not delayed.

• Speeds up billing cycles.
• Improves invoice accuracy by using ticket details.
• Reduces missed revenue opportunities.

Sync Client Data to CRM

Trigger: Client Updated • Action: Update CRM Account

Use case: Keeps client information consistent across SuperOps MSP and your CRM automatically.

• Maintains consistent client records across tools.
• Reduces duplicate data entry.
• Improves reporting accuracy in CRM dashboards.

Create Technician Task when Ticket is Assigned

Trigger: Ticket Updated (Assignee changed) • Action: Create Task

Use case: Automatically creates a task for the assigned technician when a ticket is assigned, ensuring action is tracked.

• Improves technician accountability.
• Ensures every assignment has a tracked task.
• Reduces delays in starting work.

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