Fires when a brand new support ticket or incident is submitted to your Freshservice helpdesk.

Fires when an existing ticket is modified, such as when status, priority, or assignee changes.

Fires when a hardware, software, or custom asset is added to your Freshservice configuration management database (CMDB).

Fires when asset configurations, ownership assignments, or statuses are modified.

Fires when a new change request is proposed for evaluation and planning.

Fires when a change request moves through approval stages or is modified.

Fires when a new problem record is logged to investigate underlying causes of support incidents.

Fires when a problem's investigation status, workaround, or resolution is updated.

Fires when a new release plan is formulated to deploy infrastructure or software updates.

Fires when release milestones, deployment states, or timeline configurations are modified.

Fires when a new vendor or software license contract is initially drafted in Freshservice.

Fires when contract terms, renewal dates, alerts, or vendor details are modified.

Fires when a new employee or client requester profile is established in the service desk.

Fires when an existing requester's contact details, department, or custom fields are modified.

Fires when a new IT support agent profile is added to your helpdesk team.

Fires when an agent's permissions, service groups, or profile parameters are changed.

Fires when a manager initiates a request to onboard a new hire.

Fires when a formal request to offboard a departing employee is registered.

Fires when an onboarding request is updated or advances to next stage.

Fires when offboarding details, assets recovery status, or schedule is updated.

Fires when a new custom employee transition journey activity is created.

Fires when a new custom record is added to a specified Freshservice Custom Object.

Fires when a record inside your chosen Custom Object is modified.

Creates a new ticket in Freshservice with standard and custom support fields.

Updates properties, priorities, status, or fields of a specific ticket.

Retrieves tickets matching a filter query, returning up to 200 matching records.

Creates and links a secondary support ticket to a main parent ticket.

Retrieves service catalog items requested inside a specific ticket ID.

Retrieves details of a single ticket using its unique ID.

Permanently deletes a specific support ticket from Freshservice.

Adds a conversation note to a ticket, with options to set as private or notify emails.

Updates the message body of an existing note inside a ticket.

Adds a formal customer reply to a ticket, with CC/BCC and file options.

Adds a reply to a ticket incorporating multiple file attachments.

Permanently deletes a specific ticket note or conversation entry.

Adds bulk conversation notes to a specified ticket to update multiple stakeholders.

Lists all public and private notes associated with a specified ticket.

Fetches a ticket attachment and converts its data into a Base64 string.

Retrieves all assets belonging to a specified Asset Type ID.

Creates a new asset record in inventory based on your selected asset type.

Updates specifications, locations, or statuses of an existing asset.

Retrieves complete details of an asset using its unique ID or name.

Deletes an asset record from your Freshservice inventory.

Restores a previously deleted asset record back to active inventory.

Search for assets using fields like name, tag, serial number, etc.

Creates a new change request with impact, risk plans, and custom fields.

Retrieves the complete details of a single change request using its ID.

Updates an existing change record with new details and custom field values.

Permanently deletes a specified change request using its unique ID.

Creates a new problem record with associated details and custom fields.

Retrieves the complete details of a single problem using its unique ID.

Updates an existing problem record with new details and custom field values.

Permanently deletes a problem record using its unique ID.

Creates a new release record with associated details and custom fields.

Retrieves the complete details of a single release using its unique ID.

Updates an existing release record with new details and custom fields.

Permanently deletes a release using its unique ID.

Adds a note to a release and can notify specified email addresses.

Updates the body of an existing note on a release.

Retrieves the details of a single note on a release.

Permanently deletes a note from a release using its ID.

Creates a new contract with vendor, cost, dates, and custom fields.

Retrieves the complete details of a single contract using its unique ID.

Updates a contract's vendor details, cost, dates, or custom fields.

Marks a contract as approved using its unique ID.

Creates a new requester with default and custom support desk fields.

Retrieves the details of a single requester using ID or email address.

Retrieves details of a user profile, matching against both agents and requesters.

Updates an existing requester's profile fields and custom attributes.

Creates a new agent with specified roles, departments, and custom fields.

Retrieves details of a single agent using unique ID or email address.

Updates agent details, including roles, service desk groups, and custom fields.

Creates a formal request to onboard a new employee, triggering associated workflows.

Retrieves complete information for a single employee onboarding request by its ID.

Creates a formal request to offboard a departing employee, triggering associated workflows.

Retrieves complete information for a single employee offboarding request by its ID.

Creates a new employee transition journey request inside Freshservice.

Retrieves details of a specific transition journey request.

Updates activities, schedules, or targets within a specific journey request.

Removes a specific employee transition journey record.

Creates a new record with custom fields inside the selected Custom Object.

Modifies the custom field properties of an existing custom object record.

Retrieves a custom record using its unique display identifier (Record ID).

Creates a task linked to a parent Ticket, Problem, Change, or Release.

Updates attributes or status of a task linked to a parent support item.

Retrieves details of a single task belonging to a parent support item.

Permanently deletes a task belonging to a specific parent item.

Creates a new time entry linked to a parent Ticket, Problem, Change, or Release.

Updates an existing time entry on a Ticket, Problem, Change, or Release.

Retrieves details of a single time entry from a parent support item.

Permanently deletes a time entry from a parent support item.

Retrieves the complete details of a single service catalog item using its unique ID.

Places a request for a specific service catalog item, filling out its associated form.

Places a request for a service catalog item, linking it as a child to a parent ticket.

Updates the status and custom fields of a requested item linked to a ticket.

Creates a new physical or logical operational location in Freshservice.

Updates address, names, or properties of an existing operational location.

Retrieves location details using its unique operational ID or name.

Removes a physical or operational location from Freshservice.

Creates a new operational department with default and custom fields.

Retrieves the details of a single department using its unique ID or Name.

Updates an existing department's default and custom operational fields.