SuperOps MSP

SuperOps MSP + Konnectify

SuperOps MSP Integration with Konnectify

Connect SuperOps MSP to Konnectify to automate IT service operations—sync tickets, tasks, clients, assets, contracts, and billing workflows with reliable polling triggers and streamlined actions for PSA/RMM-style automation.

Tickets Tasks Invoices Clients Assets Knowledge Base Contracts Service Catalog 7 Triggers 30 Actions

ON THIS PAGE

→ What is SuperOps MSP? → API & Authentication → How to connect → Triggers (7) → Actions (30) → Popular automations → FAQ

What is SuperOps MSP?

SuperOps MSP is a cloud-based ITSM platform built for IT service teams and MSPs to manage tickets, service items, and operational workflows with real-time insights, automation, and reporting.

With Konnectify, you can connect SuperOps MSP to the rest of your stack to automate ticketing, task coordination, client updates, and billing events—reducing manual data entry and improving response times across service delivery.

NEW TO SUPEROPS MSP?

Create your SuperOps account, set up your MSP domain, and generate an API key to connect with Konnectify.

Visit SuperOps →

NEW TO KONNECTIFY?

Build multi-step workflows with polling triggers, data mapping, and error handling—without maintaining integrations.

Create Konnectify account →

What you can automate

• Create and update tickets from external systems

• Sync ticket notes and conversations to your comms tools

• Create tasks automatically when tickets are created or updated

• Track work with worklog items for accurate billing

• Generate and update invoices when service events occur

• Keep clients, assets, contracts, and service catalog items in sync

API & Authentication

Authentication method: Credentials (API key + domain + base URL)

This integration connects to SuperOps MSP using an API key provided by your SuperOps account, along with your SuperOps domain and API base URL (US/EU). Konnectify stores these values securely in your connection so workflows can run automatically.

API capabilities used by this connector

Tickets: list, retrieve details, update, add notes, fetch conversations
Tasks: list/new detection, retrieve details, create
Assets: list and retrieve details/summary
Clients & Sites: create/update clients, retrieve client details, map Site ID by Client ID
Invoices: create, update, retrieve details
Knowledge Base: list items and retrieve KB item details
Contracts: create, update, retrieve details
Service Catalog / Service Items: list and retrieve catalog items and service items; create service/product items

Rate limits & plan notes

SuperOps API limits and feature availability can vary by plan/region. If a workflow hits rate limits, reduce polling frequency, add filtering, or batch downstream actions where possible. If an endpoint is restricted, confirm your SuperOps subscription includes API access.

Official docs: SuperOps API documentation (If your tenant uses a different doc URL, refer to your SuperOps admin portal.)

How to connect SuperOps MSP to Konnectify

Prerequisites

A SuperOps MSP account with API access enabled
Your SuperOps API Key
Your SuperOps Base URL (e.g., https://api.superops.ai/msp or https://euapi.superops.ai/msp)
Your SuperOps Domain (e.g., my-company)

Add SuperOps MSP to a Workflow

In Konnectify, create a new workflow (or open an existing one).
Select SuperOps MSP as your trigger app or action app.

Authorize using API Key credentials

When prompted, create a new SuperOps MSP connection.
Enter your API Key, Base URL, and Domain.
Save the connection.

Configure the Trigger or Action

Choose a trigger (e.g., New Ticket Created) or an action (e.g., Create Ticket).
Fill in required fields such as IDs (Ticket ID, Invoice ID, Client ID) or payload fields for create/update actions.
Map data from previous steps using Konnectify variables.

Important: For ID-based actions (Get/Update), ensure you pass the correct SuperOps internal ID. If you only have an external reference, add a lookup step in your workflow before calling the action.

Test the Workflow

Run a test to confirm the connection and field mapping.
Verify the created/updated record in SuperOps MSP (ticket, invoice, client, etc.).

Activate the Workflow

Turn the workflow on.
Monitor the first few runs to confirm polling cadence and results.

Triggers 7

This connector includes 7 polling triggers. Polling triggers check SuperOps MSP for new or updated records since the last run using a cursor, helping prevent missed events.

Tickets 2 triggers

New Ticket Created

Polls the SuperOps API to detect newly created tickets since the last run.

Ticket Updated

Polls the SuperOps API to detect tickets updated since the last run.

Tasks 1 triggers

New Task Created

Polls the SuperOps API to detect newly created task since the last run.

Invoices 2 triggers

New Invoice Created

Polls the SuperOps API to detect newly created invoice since the last run.

Updated Invoice

Polls the SuperOps API to detect updated invoice since the last run.

Clients 2 triggers

New Client Created

Polls the SuperOps API to detect newly created client since the last run.

Updated Client

Polls the SuperOps API to detect updated client since the last run.

Actions 30

Use actions to create, update, and fetch records in SuperOps MSP—ideal for syncing PSA data, enriching tickets, and automating billing and service catalog workflows.

Tickets 11 actions

Get Ticket

Retrieve detailed information for a ticket using its Ticket ID.

Get Ticket Notes

Retrieve all notes added to a ticket using its Ticket ID.

Get Ticket Conversation

Retrieve all conversation messages for a ticket using its Ticket ID.

Get Ticket Category

Retrieve detailed information for a ticket category.

Get All Ticket List

Retrieves All Tickets

Create Ticket

Create a new ticket in SuperOps.

Update Ticket

Update a ticket in SuperOps.

Create Ticket Note

Creates a new note on a ticket.

Create WorkLog Item

Create a new worklog entry for a ticket.

Note: Some ticket-related actions may require additional fields depending on your SuperOps configuration (statuses, categories, site/client mapping).

Tasks 2 actions

Get Task

Retrieve detailed information for a task using its Task ID.

Create Task

Create a new task in SuperOps.

Invoices 4 actions

Get Invoice

Retrieve detailed information for an invoice using its Invoice ID.

Create Invoice

Create a new invoice in SuperOps.

Update Invoice

Update an existing invoice in SuperOps.

Clients 5 actions

Get Client

Retrieve detailed information for a client using its Client ID.

Get Site ID by Client ID

Retrieve the Site ID associated with a client using the Client ID.

Create Client

Create a new client in SuperOps.

Update Client

Update an existing client in SuperOps.

Tip: Use Get Site ID by Client ID to correctly route ticket creation to the right site when your workflow starts from a client record.

Assets 3 actions

Get Asset

Retrieves detailed information about a asset

Get Asset Summary

Retrieve key summary information for an asset using its Asset ID.

Get All Assets

Retrieve All Assets

Knowledge Base 2 actions

Get KB Item

Retrieve detailed information for a knowledge base item using its ID.

Get All KB Items

Retrieve All Knowledge Base Items

Contracts 4 actions

Get Contract

Retrieve detailed information for a contract using its Contract ID.

Create Contract

Create a new contract in SuperOps.

Update Contract

Update an existing contract in SuperOps.

Products & Catalog 6 actions

Get All Service Catalog Items

Retrieve All Service Catalog Items

Get Service Catalog Item

Retrieves detailed information about a service catalog item

Get Service Item

Retrieves detailed information about a service item using its Item ID.

Create Service/Product Item

Create a new service or product item in SuperOps.

Popular automations

Examples of real-world workflows you can build with SuperOps MSP + Konnectify using the triggers and actions in this connector.

Auto-triage new tickets with an internal note

When a new ticket arrives, enrich it and add a standardized note with next steps or routing context.

New Ticket Created → Create Ticket Note → Get Ticket

Create follow-up tasks for every new ticket

Automatically generate a task checklist (e.g., diagnostics, customer follow-up) whenever a ticket is created.

New Ticket Created → Create Task

Track billable effort with worklogs

When a ticket is updated (e.g., moved to “Resolved”), add a worklog entry to maintain billing accuracy.

Ticket Updated → Create WorkLog Item

Keep client & site context updated for ticket routing

When a client changes, fetch the Site ID and update downstream systems or use it to route future ticket creation.

Updated Client → Get Site ID by Client ID → Update Client

FAQ

How does authentication work for the SuperOps MSP connector?

Konnectify connects using a SuperOps API key plus your Base URL (US/EU) and Domain. Create the key in SuperOps and paste it into the Konnectify connection fields. No OAuth flow is required.

Which SuperOps plans are supported?

Any plan that includes API access can be connected. If an action fails with authorization/permission errors, confirm your plan and role permissions allow access to the relevant module (tickets, invoices, assets, etc.).

Are SuperOps MSP triggers polling or webhook-based?

All available triggers in this connector are polling triggers. Konnectify periodically checks SuperOps for new/updated records since the last successful run (cursor-based) to minimize duplicates and missed events.

How do I prevent duplicates (tickets, tasks, invoices, clients)?

This connector does not include an explicit “upsert” action. To prevent duplicates, use one of these patterns:

Store the created SuperOps record ID in your source system (or a datastore) and reuse it for updates.
Before creating, add a lookup step (e.g., list/search in your source system) to confirm the record doesn’t already exist.
Use cursor-based triggers and add workflow-level deduplication rules (e.g., ignore events with the same ID already processed).

What happens if SuperOps API rate limits are hit?

If SuperOps returns rate-limit responses, slow down the workflow by reducing polling frequency, adding conditions to run actions only when needed, and spreading heavy operations (like list actions) across scheduled runs. Konnectify workflows can also be configured with retries/backoff depending on your plan.

Can I connect multiple SuperOps MSP accounts (or regions)?

Yes. Create separate Konnectify connections for each SuperOps tenant or region by using the appropriate Base URL (US vs EU), plus the correct Domain and API key for each account.

How do I map tickets to the correct client site?

In SuperOps, many ticket operations are site-aware. If your workflow starts from a client record (or an external CRM/customer), use Get Site ID by Client ID first, then pass the resulting Site ID into ticket creation/update fields (where applicable). This helps ensure routing, SLAs, and reporting align with the correct site.

Ready to automate your SuperOps MSP workflows?

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