Chargebee

Chargebee + Konnectify

Chargebee Integration with Konnectify

Automate your entire subscription billing lifecycle — from customer creation and plan changes to payment events and invoicing — by connecting Chargebee to any app via Konnectify.

Subscriptions Customers Invoices Payments Coupons Orders Credit Notes Contract Terms 208 Triggers 33 Actions

ON THIS PAGE

→ What is Chargebee? → API & Authentication → How to Connect → Triggers (208) → Actions (33) → Popular Automations → FAQ

What is Chargebee?

Chargebee is a subscription billing and revenue management platform trusted by SaaS, ecommerce, and subscription businesses to automate recurring billing, manage customers and invoices, handle dunning, and track MRR — all without engineering effort. Integrating Chargebee with Konnectify means every billing event — from a new subscription to a failed payment — can trigger instant actions across your CRM, support desk, marketing, and analytics tools, giving your team real-time visibility and automated responses to every stage of the subscription lifecycle.

New to Chargebee?

Get started with Chargebee's subscription billing platform and manage your entire recurring revenue stack.

Try Chargebee free →

New to Konnectify?

Konnectify is an iPaaS platform that lets you build powerful no-code automations connecting Chargebee to hundreds of apps.

Get started free →

What you can automate with Chargebee + Konnectify

✓ Sync new customers to your CRM automatically

✓ Trigger onboarding flows on subscription activation

✓ Alert your team on failed payments and dunning

✓ Update MRR dashboards in real time

✓ Send win-back campaigns on subscription cancellation

✓ Automate invoice creation and payment collection

API & Authentication

? API Key Authentication

Chargebee uses API Key authentication. You will need your Chargebee API Key and your account's Base URL (e.g. https://your-site.chargebee.com). No OAuth flow is required — your credentials are used only to authenticate API requests and are never stored in plain text by Konnectify.

Where to find your API Key:

Log in to your Chargebee dashboard.
Navigate to Settings → Configure Chargebee → API Keys & Webhooks.
Copy your full-access or read-only API key as appropriate.
Your Base URL is the subdomain portion of your Chargebee site URL.

⚠️ Plan & Rate Limit Notice

Some Chargebee API endpoints (such as advanced MRR metrics and omnichannel features) are only available on specific Chargebee plans. Chargebee enforces API rate limits — Konnectify handles retries automatically, but workflows processing high event volumes may be throttled. Check your Chargebee plan's API limits before building high-frequency automations.

For full API documentation, visit the Chargebee API Reference →

How to Connect Chargebee to Konnectify

Prerequisites

An active Chargebee account (any paid plan)
Your Chargebee API Key (full-access recommended for write actions)
Your Chargebee site Base URL
A Konnectify account — sign up free

Add Chargebee to a Workflow

Log in to Konnectify and click New Workflow.
Search for Chargebee in the app search panel.
Select Chargebee as your trigger or action app.

Authorize via API Key

When prompted, click Connect Chargebee.
Enter your Chargebee API Key.
Enter your account Base URL (e.g. https://acme.chargebee.com).
Click Save & Test. Konnectify will validate your credentials.

Configure the Trigger or Action

Choose from 208 webhook triggers or 33 actions.
For triggers, Konnectify registers a webhook endpoint in your Chargebee account automatically.
For actions, configure the required input fields (e.g. customer ID, subscription ID).
Map data fields from previous workflow steps using the visual field mapper.

⚠️ Note: Chargebee webhook events are delivered in real time. Ensure your Konnectify workflow is activated before expecting events to flow — inactive workflows will not receive webhook payloads.

Test the Workflow

Use the Test button to send a sample payload through your workflow.
Review the output data at each step to verify field mappings.
Fix any errors flagged in the test run before going live.

Activate the Workflow

Toggle the workflow to Active.
Konnectify will begin listening for Chargebee webhook events immediately.
Monitor run history in the Konnectify dashboard for errors or retries.

Triggers 208

All 208 Chargebee triggers use real-time webhooks — your workflow fires instantly when an event occurs in Chargebee, with no polling delay. Triggers are grouped below by module.

Coupons 9 triggers

Coupon Created

Fires whenever a new coupon is created in Chargebee.

Coupon Updated

Fires whenever an existing coupon is updated in Chargebee.

Coupon Deleted

Fires whenever a coupon is deleted in Chargebee.

Coupon Set Created

Fires whenever a new coupon set is created in Chargebee.

Coupon Set Updated

Fires whenever an existing coupon set is updated in Chargebee.

Coupon Set Deleted

Fires whenever a coupon set is deleted in Chargebee.

Coupon Codes Added

Fires whenever one or more coupon codes are added to a coupon in Chargebee.

Coupon Codes Deleted

Fires whenever one or more coupon codes are removed from a coupon in Chargebee.

Coupon Codes Updated

Fires whenever existing coupon codes are updated in Chargebee.

Customers 5 triggers

Customer Created

Fires whenever a new customer is created in Chargebee.

Customer Changed

Fires whenever an existing customer is modified in Chargebee.

Customer Deleted

Fires whenever a customer is deleted in Chargebee.

Customer Moved In

Fires whenever a customer is added to a parent account or hierarchy in Chargebee.

Customer Moved Out

Fires whenever a customer is removed from a parent account or hierarchy in Chargebee.

Cards 5 triggers

Card Added

Fires whenever a new card is added to a customer in Chargebee.

Card Updated

Fires whenever card details are updated.

Card Deleted

Fires whenever a card is deleted from a customer.

Card Expired

Fires when a customer's card expires.

Card Expiry Reminder

Fires when a reminder is sent for an expiring card.

Virtual Bank Accounts & Hierarchies 5 triggers

Virtual Bank Account Added

Fires whenever a virtual bank account is added to a customer.

Virtual Bank Account Updated

Fires whenever a virtual bank account is updated.

Virtual Bank Account Deleted

Fires whenever a virtual bank account is deleted.

Hierarchy Created

Fires whenever a customer hierarchy is created.

Hierarchy Deleted

Fires whenever a customer hierarchy is deleted.

Payment Sources 6 triggers

Payment Source Added

Fires whenever a new payment source is added to a customer.

Payment Source Updated

Fires whenever a payment source is updated.

Payment Source Deleted

Fires whenever a payment source is deleted.

Payment Source Expiring

Fires when a payment source is about to expire.

Payment Source Expired

Fires when a payment source expires.

Payment Source Locally Deleted

Fires when a payment source is deleted only in Chargebee.

Promotional Credits 2 triggers

Promotional Credits Added

Fires whenever promotional credits are granted to a customer in Chargebee.

Promotional Credits Deducted

Fires whenever promotional credits are consumed by a customer in Chargebee.

Subscriptions 29 triggers

Subscription Created

Fires whenever a new subscription is created in Chargebee.

Subscription Created (Backdated)

Fires whenever a subscription is created with backdating in Chargebee.

Subscription Activated

Fires whenever a subscription is activated in Chargebee.

Subscription Activated (Backdated)

Fires whenever a subscription is activated with backdating.

Subscription Started

Fires whenever a subscription starts.

Subscription Changed

Fires whenever a subscription is changed in Chargebee.

Subscription Changed (Backdated)

Fires whenever a subscription is changed with backdating.

Subscription Renewed

Fires whenever a subscription is renewed.

Subscription Items Renewed

Fires whenever subscription items are renewed.

Subscription Paused

Fires whenever a subscription is paused.

Subscription Resumed

Fires whenever a paused subscription resumes.

Subscription Reactivated

Fires whenever a subscription is reactivated.

Subscription Reactivated (Backdated)

Fires whenever a subscription is reactivated with backdating.

Subscription Cancelled

Fires whenever a subscription is cancelled in Chargebee.

Subscription Canceled (Backdated)

Fires whenever a subscription is canceled with backdating.

Subscription Deleted

Fires whenever a subscription is deleted in Chargebee.

Subscription Trial End Reminder

Fires whenever a trial end reminder is issued for a subscription.

Subscription Trial Extended

Fires whenever the trial period of a subscription is extended.

Subscription Shipping Address Updated

Fires whenever the shipping address of a subscription is updated.

Subscription Business Entity Changed

Fires whenever a subscription is transferred from one business entity to another.

Subscription Entitlements Created

Fires whenever entitlements are created for a subscription.

Subscription Entitlements Updated

Fires whenever entitlements are modified for a subscription.

Subscription Moved In

Fires whenever a subscription is transferred into a business entity.

Subscription Moved Out

Fires whenever a subscription is transferred out of a business entity.

Subscription Movement Failed

Fires whenever a subscription movement operation fails.

Cancellation Reminder

Fires whenever a cancellation reminder is issued for a subscription.

Cancellation Scheduled

Fires whenever a subscription cancellation is scheduled.

Changes Scheduled

Fires whenever changes to a subscription are scheduled.

Renewal Reminder

Fires whenever a renewal reminder is issued for a subscription.

Subscription Schedules & Advance Invoices 9 triggers

Subscription Advance Invoice Schedule Added

Fires whenever an advance invoice schedule is added to a subscription.

Subscription Advance Invoice Schedule Updated

Fires whenever an advance invoice schedule is updated for a subscription.

Subscription Advance Invoice Schedule Removed

Fires whenever an advance invoice schedule is removed from a subscription.

Subscription Resumption Scheduled

Fires whenever a subscription resumption is scheduled.

Subscription Scheduled Cancellation Removed

Fires whenever a scheduled cancellation is removed from a subscription.

Scheduled Changes Removed

Fires whenever scheduled changes are removed from a subscription.

Scheduled Pause Removed

Fires whenever a scheduled pause is removed from a subscription.

Scheduled Resumption Removed

Fires whenever a scheduled resumption is removed from a subscription.

Pause Scheduled

Fires whenever a pause is scheduled for a subscription.

Subscription Ramps 5 triggers

Subscription Ramp Created

Fires whenever a new ramp is created for a subscription.

Subscription Ramp Updated

Fires whenever an existing ramp is modified.

Subscription Ramp Applied

Fires whenever a ramp execution is successfully applied to a subscription.

Subscription Ramp Drafted

Fires whenever a ramp transitions into draft state.

Subscription Ramp Deleted

Fires whenever a ramp is removed or marked as deleted.

Contract Terms 5 triggers

Contract Term Created

Fires whenever a contract term is created in Chargebee.

Contract Term Renewed

Fires whenever a contract term is renewed in Chargebee.

Contract Term Completed

Fires whenever a contract term completes in Chargebee.

Contract Term Cancelled

Fires whenever a contract term is cancelled in Chargebee.

Contract Term Terminated

Fires whenever a contract term is terminated in Chargebee.

Invoices 8 triggers

Invoice Generated

Fires whenever a new invoice is generated in Chargebee.

Invoice Generated (Backdated)

Fires whenever a backdated invoice is generated in Chargebee.

Invoice Updated

Fires whenever an existing invoice is updated in Chargebee.

Invoice Deleted

Fires whenever an invoice is deleted from Chargebee.

Pending Invoice Created

Fires whenever a pending invoice is created in Chargebee.

Pending Invoice Updated

Fires whenever a pending invoice is updated in Chargebee.

Unbilled Charges Invoiced

Fires whenever unbilled charges are converted into an invoice in Chargebee.

Payment Due Reminder

Fires whenever Chargebee sends a payment due reminder for an invoice.

Payments & Transactions 11 triggers

Payment Succeeded

Fires whenever a payment is successfully completed in Chargebee.

Payment Failed

Fires whenever a payment attempt fails in Chargebee.

Payment Initiated

Fires whenever a payment process is initiated in Chargebee.

Payment Refunded

Fires whenever a payment is refunded in Chargebee.

Refund Initiated

Fires whenever a refund process is initiated in Chargebee.

Transaction Created

Fires whenever a new transaction is created in Chargebee.

Transaction Updated

Fires whenever an existing transaction is updated in Chargebee.

Transaction Deleted

Fires whenever a transaction is deleted in Chargebee.

Authorization Succeeded

Fires whenever a transaction authorization is successfully completed in Chargebee.

Authorization Voided

Fires whenever a previously authorized transaction is voided in Chargebee.

Payment Intent Created

Fires whenever a payment intent is created in Chargebee.

Payment Intent Updated

Fires whenever a payment intent is updated in Chargebee.

Payment Schedules 4 triggers

Payment Schedules Created

Fires whenever a new payment schedule is created in Chargebee.

Payment Schedules Updated

Fires whenever a payment schedule is updated in Chargebee.

Payment Schedule Scheme Created

Fires whenever a new payment schedule scheme is created in Chargebee.

Payment Schedule Scheme Deleted

Fires whenever a payment schedule scheme is deleted in Chargebee.

Credit Notes 4 triggers

Credit Note Created

Fires whenever a new credit note is created in Chargebee.

Credit Note Created With Backdating

Fires whenever a backdated credit note is created in Chargebee.

Credit Note Updated

Fires whenever a credit note is updated in Chargebee.

Credit Note Deleted

Fires whenever a credit note is deleted in Chargebee.

Unbilled Charges 3 triggers

Unbilled Charges Created

Fires whenever unbilled charges are created in Chargebee.

Unbilled Charges Voided

Fires whenever unbilled charges are voided in Chargebee.

Unbilled Charges Deleted

Fires whenever unbilled charges are deleted in Chargebee.

Tax Withheld 3 triggers

Tax Withheld Recorded

Fires whenever a tax withheld record is created in Chargebee.

Tax Withheld Refunded

Fires whenever a withheld tax amount is refunded in Chargebee.

Tax Withheld Deleted

Fires whenever a tax withheld record is deleted in Chargebee.

MRR & Dunning 2 triggers

MRR Updated

Fires whenever the Monthly Recurring Revenue (MRR) of a subscription is updated.

Dunning Updated

Fires whenever the dunning process status for an invoice changes in Chargebee.

Gifts 6 triggers

Gift Scheduled

Fires whenever a gift is scheduled for future delivery.

Gift Claimed

Fires when a gift is successfully claimed by the recipient.

Gift Unclaimed

Fires when a gift is not claimed within the allowed time.

Gift Expired

Fires when a gift expires before being claimed.

Gift Cancelled

Fires whenever a scheduled gift is cancelled in Chargebee.

Gift Updated

Fires whenever details of an existing gift are modified.

Quotes 3 triggers

Quote Created

Fires whenever a new quote is created in Chargebee.

Quote Updated

Fires whenever a quote is updated in Chargebee.

Quote Deleted

Fires whenever a quote is deleted in Chargebee.

Orders 9 triggers

Order Created

Fires whenever a new order is created in Chargebee.

Order Updated

Fires whenever an existing order is modified in Chargebee.

Order Cancelled

Fires whenever an order is cancelled in Chargebee.

Order Deleted

Fires whenever an order is permanently deleted in Chargebee.

Order Ready to Process

Fires when an order becomes ready to be processed.

Order Ready to Ship

Fires when an order becomes ready to be shipped.

Order Delivered

Fires when an order delivery is completed.

Order Returned

Fires when a delivered order is returned.

Order Resent

Fires when an order is resent to the customer.

Sales Orders 2 triggers

Sales Order Created

Fires whenever a new sales order is created in Chargebee.

Sales Order Updated

Fires whenever a sales order is updated in Chargebee.

Items, Item Families & Item Prices 9 triggers

Item Created

Fires whenever a new item is created in Chargebee.

Item Updated

Fires whenever an item is updated in Chargebee.

Item Deleted

Fires whenever an item is deleted in Chargebee.

Item Family Created

Fires whenever a new item family is created in Chargebee.

Item Family Updated

Fires whenever an item family is updated in Chargebee.

Item Family Deleted

Fires whenever an item family is deleted in Chargebee.

Item Price Created

Fires whenever a new item price is created in Chargebee.

Item Price Updated

Fires whenever an item price is updated in Chargebee.

Item Price Deleted

Fires whenever an item price is deleted in Chargebee.

Attached Items 3 triggers

Attached Item Created

Fires whenever a new attached item is added to a parent item in Chargebee.

Attached Item Updated

Fires whenever properties of an attached item are modified in Chargebee.

Attached Item Deleted

Fires whenever an attached item is removed from a parent item in Chargebee.

Differential Prices & Price Variants 6 triggers

Differential Price Created

Fires whenever a differential price is created in Chargebee.

Differential Price Updated

Fires whenever a differential price is updated in Chargebee.

Differential Price Deleted

Fires whenever a differential price is deleted in Chargebee.

Price Variant Created

Fires whenever a new price variant is created in Chargebee.

Price Variant Updated

Fires whenever a price variant is updated in Chargebee.

Price Variant Deleted

Fires whenever a price variant is deleted in Chargebee.

Business Entities 3 triggers

Business Entity Created

Fires whenever a new business entity is created in Chargebee.

Business Entity Updated

Fires whenever a business entity is updated in Chargebee.

Business Entity Deleted

Fires whenever a business entity is deleted in Chargebee.

Features & Entitlements 12 triggers

Feature Created

Fires whenever a new feature is created in Chargebee.

Feature Updated

Fires whenever an existing feature is updated in Chargebee.

Feature Deleted

Fires whenever a feature is deleted in Chargebee.

Feature Activated

Fires whenever a feature is activated in Chargebee.

Feature Archived

Fires whenever a feature is archived in Chargebee.

Feature Reactivated

Fires whenever an archived feature is reactivated in Chargebee.

Item Entitlements Updated

Fires whenever entitlements for an item are updated in Chargebee.

Item Entitlements Removed

Fires whenever entitlements are removed from an item in Chargebee.

Item Price Entitlements Updated

Fires whenever entitlements for an item price are updated in Chargebee.

Item Price Entitlements Removed

Fires whenever entitlements are removed from an item price in Chargebee.

Entitlement Overrides Updated

Fires whenever entitlement overrides are updated in Chargebee.

Entitlement Overrides Removed

Fires whenever entitlement overrides are removed in Chargebee.

Rules, Vouchers & Tokens 9 triggers

Rule Created

Fires whenever a rule is created in Chargebee.

Rule Updated

Fires whenever a rule is updated in Chargebee.

Rule Deleted

Fires whenever a rule is deleted in Chargebee.

Voucher Created

Fires whenever a voucher is created in Chargebee.

Voucher Create Failed

Fires whenever voucher creation fails in Chargebee.

Voucher Expired

Fires whenever a voucher expires in Chargebee.

Token Created

Fires whenever a token is created in Chargebee.

Token Consumed

Fires whenever a token is consumed in Chargebee.

Token Expired

Fires whenever a token expires in Chargebee.

Omnichannel Subscriptions 22 triggers

Omnichannel Subscription Created

Fires whenever a new omnichannel subscription is created in Chargebee.

Omnichannel Subscription Imported

Fires whenever an omnichannel subscription is imported into Chargebee.

Omnichannel Subscription Moved In

Fires whenever an omnichannel subscription is moved into Chargebee.

Omni Channel Subscription Item Cancelled

Fires whenever an omnichannel subscription item is cancelled.

Omni Channel Subscription Item Cancellation Scheduled

Fires whenever an omnichannel subscription item cancellation is scheduled.

Subscription Item Change Scheduled

Fires when a subscription item change is scheduled for omnichannel subscriptions.

Omni Channel Subscription Item Changed

Fires whenever an omnichannel subscription item is updated.

Omni Channel Subscription Item Upgraded

Fires whenever an omnichannel subscription item is upgraded.

Omni Channel Subscription Item Downgraded

Fires whenever an omnichannel subscription item is downgraded.

Subscription Item Pause Scheduled

Fires when a pause is scheduled for an omnichannel subscription item.

Omni Channel Subscription Item Paused

Fires whenever an omnichannel subscription item is paused.

Omni Channel Subscription Item Resumed

Fires whenever an omnichannel subscription item is resumed.

Omni Channel Subscription Item Renewed

Fires whenever an omnichannel subscription item is renewed.

Omni Channel Subscription Item Reactivated

Fires whenever an omnichannel subscription item is reactivated.

Omni Channel Subscription Item Resubscribed

Fires whenever an omnichannel subscription item is resubscribed.

Omni Channel Subscription Item Expired

Fires whenever an omnichannel subscription item expires.

Omni Channel Subscription Grace Period Started

Fires whenever the grace period starts for an omnichannel subscription item.

Omni Channel Subscription Grace Period Expired

Fires whenever the grace period expires for an omnichannel subscription item.

Omni Channel Subscription Dunning Started

Fires whenever dunning starts for an omnichannel subscription item.

Omni Channel Subscription Dunning Expired

Fires whenever dunning expires for an omnichannel subscription item.

Scheduled Change Removed

Fires when a scheduled change for an omnichannel subscription item is removed.

Omni Channel Subscription Item Scheduled Cancellation Removed

Fires whenever scheduled cancellation is removed for an omnichannel subscription item.

Omnichannel Transactions & One-Time Orders 3 triggers

Omnichannel Transaction Created

Fires whenever an omnichannel transaction is created in Chargebee.

Omnichannel One-Time Order Created

Fires whenever a new omnichannel one-time order is created in Chargebee.

Omnichannel One-Time Order Item Cancelled

Fires whenever an item within an omnichannel one-time order is cancelled in Chargebee.

Purchases & Usage 4 triggers

Purchase Created

Fires whenever a new purchase is recorded in Chargebee.

Recorded Purchase Failed

Fires whenever Chargebee fails to record a purchase from external stores.

Usage File Ingested

Fires whenever a usage file upload is processed and ingested by Chargebee.

Add Usages Reminder

Fires whenever Chargebee sends a reminder to add usage records for a subscription.

Entitlement Overrides Auto-Removed 1 trigger

Entitlement Overrides Auto Removed

Fires when entitlement overrides are automatically removed in Chargebee.

Actions 33

Use these 33 actions to read, create, update, and delete records in Chargebee from any workflow step.

Customers 5 actions

Create Customer

Creates a new customer in Chargebee with all necessary fields including optional tax, payment method, and billing address details.

Update Customer

Updates an existing customer in Chargebee with optional fields such as billing details, tax settings, and payment method information.

Search Customers

Fetches a list of customers from Chargebee based on dynamic search filters.

Delete Customer

Deletes a specific customer based on their Customer ID from Chargebee.

Find Promotional Credits

Retrieves the promotional credit details and balance associated with a specific customer.

Subscriptions 6 actions

Create Subscription

Creates a subscription with items, addons, billing, coupons, and payment options in Chargebee.

Update Subscription

Updates a subscription with items, addons, billing, coupons, and payment options in Chargebee.

Search Subscriptions

Fetches a list of subscriptions from Chargebee based on dynamic search filters.

Pause Subscription

Pauses a specific subscription based on its Subscription ID from Chargebee.

Resume Subscription

Resumes a specific paused subscription based on its Subscription ID from Chargebee.

Delete Subscription

Deletes a specific subscription based on its Subscription ID from Chargebee.

Subscription Terms 1 action

Change Subscription Term End

Modify the end date of an existing subscription's current billing term to extend or shorten the subscription period before renewal.

Invoices 6 actions

Create Invoice

Creates a new invoice for a specified customer, including charges, items, and billing details.

Update Invoice

Updates billing details, notes, or invoice configuration for an existing invoice.

Search Invoices

Fetches a list of invoices from Chargebee using dynamic search filters.

Delete Invoice

Deletes an existing draft invoice from Chargebee. Only applicable to uninvoiced, non-finalized invoices.

Retrieve an Invoice Link

Retrieve a shareable link for a specific invoice.

Collect Payment for Invoice

Attempts to collect payment for an unpaid invoice using the customer's payment method.

Payments & Refunds 2 actions

Record Invoice Payment

Records an offline payment such as cash, check, or bank transfer for an existing invoice.

Record Refund for Invoice

Record a refund for a paid invoice, including details such as refund amount, payment method, and credit note information.

Coupons 4 actions

Create Coupon

Creates a coupon that can be applied to selected items, plans, or addons in Chargebee.

Update Coupon

Updates an existing coupon's discount details, duration, or item applicability.

Search Coupons

Fetches a list of coupons from Chargebee based on dynamic search filters.

Delete Coupon

Permanently removes a coupon from Chargebee, preventing it from being applied to future subscriptions or invoices.

Promotional Credits 3 actions

Add Promotional Credits

Adds promotional credits to a customer's account, which can be used to offset future invoices.

Deduct Promotional Credits

Deducts promotional credits from a customer's balance, used to reverse credits or adjust account balances.

Set Promotional Credits

Sets the promotional credit balance for a customer, replacing any existing promotional credits with a new value.

MRR & Revenue 2 actions

Get MRR Update

Retrieves a Chargebee event by ID and calculates the MRR impact, subscription cycle, unpaid invoices, and renewal details.

Subscription MRR Change

Calculates MRR change using the latest two invoices of a subscription.

Items 4 actions

Create Item

Creates a new item in Chargebee with configuration, pricing, or bundle settings.

Update Item

Updates an existing Chargebee item with new configuration, pricing, or bundle settings.

Search Items

Fetches a list of items from Chargebee based on dynamic search filters.

Delete Item

Deletes a specific plan/item based on its Plan ID from Chargebee.

Popular Automations

Here are four high-value workflows you can build with Chargebee + Konnectify in minutes.

Onboard New Subscribers Automatically

When a new subscription is activated in Chargebee, instantly create the customer in your CRM and trigger your onboarding email sequence.

Subscription Activated → Create Customer

Alert Sales on Subscription Cancellation

When a subscription is cancelled, automatically notify your sales team via Slack or email and add a promotional credit as a win-back incentive.

Subscription Cancelled → Add Promotional Credits

Recover Failed Payments Proactively

When a payment fails in Chargebee, search the customer record and automatically attempt to collect payment again using the invoice collector action.

Payment Failed → Search Customers → Collect Payment for Invoice

Push MRR Changes to Dashboards

Whenever MRR is updated in Chargebee, retrieve the detailed MRR breakdown and push the impact data to your BI tool, Google Sheets, or Slack revenue channel.

MRR Updated → Get MRR Update

Frequently Asked Questions

How do I authenticate Chargebee with Konnectify?

Chargebee uses API Key authentication. During the connection setup in Konnectify, you'll be prompted to enter your Chargebee API Key and your account's Base URL (e.g. https://your-site.chargebee.com). You can find your API key under Settings → Configure Chargebee → API Keys & Webhooks in your Chargebee dashboard. A full-access API key is recommended if you plan to use write actions such as creating subscriptions or customers.

Which Chargebee plans are supported?

The core Chargebee integration works across all Chargebee plans that include API access. However, some advanced features — such as omnichannel subscriptions, revenue recognition, and MRR analytics — are only available on higher-tier Chargebee plans (Scale and Enterprise). If a specific trigger or action returns an error, verify that your Chargebee plan includes that feature before troubleshooting the Konnectify side.

How do Chargebee triggers work — polling or webhooks?

All 208 Chargebee triggers in this integration use real-time webhooks (not polling). When you activate a workflow, Konnectify automatically registers a webhook endpoint in your Chargebee account. When the subscribed event occurs in Chargebee, the payload is sent instantly to Konnectify and your workflow executes without any delay. No polling intervals mean no data lag and no missed events.

How does Chargebee handle API rate limits in workflows?

Chargebee enforces API rate limits that vary by plan. Konnectify handles rate limit responses automatically — when a 429 (rate limit exceeded) response is returned, Konnectify will retry the request with exponential back-off. For high-volume workflows where many events fire simultaneously (e.g. bulk subscription changes), you may see brief delays while requests queue. Monitor your workflow run history in Konnectify for any throttle-related retries.

Can I connect multiple Chargebee accounts?

Yes. Konnectify allows you to connect multiple Chargebee accounts by saving separate named connections — each with its own API key and Base URL. This is useful for agencies managing multiple clients, or for businesses with separate Chargebee test and production sites. You can select the appropriate connection when building each workflow.

How do backdated events work — will they fire triggers?

Yes. Chargebee fires separate webhook events for backdated operations — for example, Subscription Created (Backdated) and Invoice Generated (Backdated) are distinct event types from their non-backdated counterparts. Konnectify surfaces these as separate triggers, so you can build different automation logic for backdated records if needed (e.g. skipping an onboarding email for a historically-imported subscription).

What happens to dunning events and how can I use them?

Chargebee's dunning process automatically retries failed payments over a configurable schedule. The Dunning Updated trigger fires whenever the dunning status changes for an invoice (e.g. a retry attempt succeeds or fails). You can use this trigger in Konnectify to send personalised payment failure notifications, escalate to your support team after a certain number of retries, or pause access to your product by updating the customer's subscription status.

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