Gong

Gong + Konnectify

Gong Integration with Konnectify

Connect Gong to Konnectify to orchestrate call analytics, user/activity stats, coaching insights, tasks, meetings, flows, CRM entities, and AI-powered entity briefs—secured with OAuth 2.0.

Calls Activities Users Meetings Tasks Library Coaching Entities (AI) CRM Logs Flows 0 Triggers 31 Actions

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→ What is Gong? → API & Authentication → How to connect → Triggers (0) → Actions (31) → Popular automations → FAQ

What is Gong?

Gong is a revenue intelligence platform that captures and analyzes customer conversations (calls, meetings, and follow-ups) to help sales and customer-facing teams improve outcomes. With Konnectify, you can operationalize Gong data—pull call details and transcripts, compute activity metrics, manage tasks and meetings, and sync CRM entities—inside automated workflows.

This connector uses OAuth 2.0 and supports endpoints for calls, users, activity stats, coaching, tasks, library folders, logs, flows, and AI-based entity insights.

New to Gong?

Create an account and ensure your workspace admin can create OAuth credentials.

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New to Konnectify?

Build workflows across your tools with configurable steps, retries, and monitoring.

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What you can automate

• Pull call lists, details, and extensive content

• Fetch transcripts for downstream analysis & QA

• Aggregate activity metrics and scorecards by date

• Manage meetings (create/update/delete)

• Read and update Gong tasks

• Sync CRM entities and manage CRM integrations

API & Authentication

Authentication: OAuth 2.0 authorization

When you connect Gong in Konnectify, you’ll be redirected to Gong to approve access. Konnectify exchanges the authorization code for tokens and uses them to call Gong APIs on your behalf. You can revoke access anytime from Gong.

Connection fields required(as configured in Konnectify):

Gong Domain (example: app.gong.io)
Client ID
Client Secret

API capabilities covered by this connectorinclude (depending on your Gong permissions/scopes):

Calls (basic/extensive), transcripts, and media upload
User directory, settings history, and activity statistics (aggregate/day-by-day/scorecards/interactions)
Meetings (create, update, delete)
Tasks (list and update)
Library folders and folder call contents
Coaching metrics, logs, Engage flows, and CRM entities/integrations
AI endpoints (Ask Entity, Entity Brief) where enabled

Note: Gong API availability, scopes, and rate limits can vary by plan and by your workspace’s security settings. If an action fails with authorization/permission errors, confirm the connected user has access to the relevant Gong features and API scopes.

Official docs: https://developers.gong.io/

How to connect Gong to Konnectify

Prerequisites

A Gong workspace with API access enabled
OAuth app credentials (Client ID & Client Secret) created in Gong
Your Gong domain (commonly app.gong.io)
Konnectify account with permission to create/manage Connections

Add Gong to a Workflow

Create a new Workflow in Konnectify.
Click Add step and choose Gong.

Authorize via OAuth 2.0

Enter your Gong Domain, Client ID, and Client Secret.
Complete the Gong consent screen in the popup window.

Configure the Trigger or Action

Select the Gong action you want to run (for example, List Calls or Get Call Transcripts).
Map input fields from earlier steps (dates, call IDs, user IDs, meeting IDs, etc.).

Important: Some endpoints are labeled Beta in Gong and may change. If a field or response shape changes, re-test your workflow and update mappings.

Test the Workflow

Run a test with a narrow date range or a known record ID.
Validate outputs (e.g., transcript sections, activity totals, or task updates).

Activate the Workflow

Turn on the Workflow.
Monitor runs and add retries/alerts if you’re calling high-volume Gong endpoints.

Triggers 0

This Gong connector does not currently include triggers. Use Gong actions in scheduled workflows or alongside triggers from other apps (for example, your CRM) to pull and process Gong data.

Actions 31

Use Gong actions to fetch calls and transcripts, compute stats, manage meetings/tasks, browse the library, operate flows, and sync CRM entities.

Activities 5 actions

Activity Aggregate

Retrieves aggregated activity metrics for users by date range.

Activity Aggregate By Period

Retrieves aggregated user activity metrics grouped by calendar period.

Activity Day By Day

Retrieves detailed user daily activity stats by date range.

Activity Scorecards

Retrieves answered scorecards with filter options for call/review dates and review method.

Interaction Stats

Retrieves people interaction metrics for users in a date range.

Calls 6 actions

List Calls

Retrieves calls from Gong by from/to datetime window.

Get Call

Retrieves one Gong call using its call ID.

Create Call

Creates a Gong call record before optional media upload.

Create Call Media

Adds call media to an existing Gong call via /v2/calls/{id}/media multipart endpoint.

Get Calls Extensive

Retrieves detailed call data with filter and content selector.

Get Call Transcripts

Retrieves call transcript data from Gong.

Users 3 actions

Get User

Retrieves one Gong user by ID.

Get User Settings History

Retrieves the settings change history for a specific Gong user.

Get Users Extensive

Retrieves users using the extensive users endpoint.

Meetings 3 actions

Create Meeting (Beta)

Creates a Gong meeting using /v2/meetings.

Update Meeting (Beta)

Updates meeting metadata using /v2/meetings/{meetingId}.

Delete Meeting (Beta)

Deletes a Gong meeting using /v2/meetings/{meetingId}.

Library 2 actions

List Calls In Folder (Beta)

Given a folderId, retrieves calls in that Gong library folder via /v2/library/folder-content.

Get Library Folders

Retrieves public (non-private, non-archived) Gong library folders via /v2/library/folders.

Tasks 2 actions

List Tasks (Beta)

Retrieves tasks for the authorized context.

Update Task (Beta)

Updates an existing task by task ID.

Coaching 1 action

List Coaching (Beta)

Retrieves coaching metrics from Gong.

Entities (AI) 2 actions

Ask Entity (Beta)

Uses /v2/entities/ask-entity to answer a question using associated calls and emails.

Get Entity Brief (Beta)

Uses /v2/entities/get-brief to generate an AI brief for a CRM entity.

CRM Integrations 2 actions

Register Generic CRM Integration (Beta)

Registers a Generic CRM integration using /v2/crm/integrations.

Delete Generic CRM Integration (Beta)

Deletes a Generic CRM integration using /v2/crm/integrations.

Logs 1 action

Get Logs

Lists Gong logs in a specified time range using /v2/logs.

Flows 7 actions

List Flows (Beta)

Returns company flows together with personal flows and shared flows for the specified flow owner email.

List Flow Folders (Beta)

Returns company flow folders together with personal/shared flow folders for the specified owner email.

Assign Prospects To Flow (Beta)

Assigns up to 100 CRM prospects (contacts/leads) to an Engage flow via /v2/flows/prospects/assign.

Assign Prospects Bulk To Flow (Beta)

Asynchronously submits a bulk assignment of prospects to a flow via /v2/flows/prospects/bulk-assignments.

Get Bulk Prospect Assignment Result (Beta)

Gets results of a bulk assignment of prospects to a flow via /v2/flows/prospects/bulk-assignments/{id}.

Unassign Flows By CRM Prospect ID (Beta)

Unassigns flow instances by CRM prospect ID via /v2/flows/prospects/unassign-flows-by-crm-id.

Unassign Flows By Instance ID (Beta)

Removes prospects from flow instances via /v2/flows/prospects/unassign-flows-by-instance-id.

CRM Entities 1 action

Upload CRM Entities (Beta)

Uploads CRM entities to Gong using /v2/crm/entities. Input fields are rendered dynamically from /v2/crm/entity-schema.

Popular automations

Daily call transcript export for QA

Pull yesterday’s calls, then fetch transcripts for analysis, coaching, or downstream enrichment in your data warehouse / QA process.

Schedule (Konnectify) → List Calls → Get Call Transcripts

Weekly rep activity scoreboard

Compute activity KPIs (aggregate, period-based, and day-by-day) for reps and feed a dashboard or automated summary.

Schedule (Konnectify) → Activity Aggregate → Activity Day By Day

Engage flow assignment from your CRM

When prospects are qualified in your CRM, automatically assign them to the correct Gong Engage flow (or bulk-assign for large lists).

New/Updated Prospect (CRM) → List Flows → Assign Prospects To Flow

AI brief for key opportunities

Generate an AI entity brief or ask a targeted question using associated calls/emails to prepare for exec reviews or renewals.

Opportunity reaches stage (CRM) → Get Entity Brief → Ask Entity

FAQ

How does authentication work for Gong in Konnectify?

This integration uses OAuth 2.0. You provide your Gong domain plus a Client ID/Secret, then sign in to Gong and approve access. If access is revoked in Gong, workflows using that connection will fail until re-authorized.

Which Gong plans are supported?

Gong API access and specific features (e.g., transcripts, Engage flows, AI endpoints) may require certain plans and admin settings. If an endpoint returns permission errors, confirm your workspace has API enabled and the connected user has access to the feature area.

How do triggers work for this integration?

This connector currently provides no Gong triggers. Common patterns are:

Use a schedule in Konnectify to run Gong actions (e.g., nightly call exports).
Use triggers from another system (CRM, ticketing, forms) and then call Gong actions for enrichment.

How do I prevent duplicates when importing or syncing data?

There are no explicit “upsert” actions in this connector. Use a deterministic key strategy in your workflow:

For calls, store and reuse the Gong call ID when fetching details/transcripts.
For CRM sync, map stable external IDs (CRM record IDs) consistently when using Upload CRM Entities.
When bulk-assigning prospects to flows, track the bulk assignment job ID and query results before retrying.

What about Gong API rate limits and retries?

If you hit rate limits (often returned as HTTP 429), reduce concurrency, use narrower time windows, or add backoff/retry behavior. For high-volume exports, prefer incremental date windows and checkpointing (store “last processed” timestamps/call IDs).

Can I connect multiple Gong workspaces or accounts?

Yes. Create multiple Konnectify Connections—each with its own Gong domain and OAuth authorization. This is useful for multi-region setups or separate business units with different Gong tenants.

How do I upload call media to Gong correctly?

Use a two-step pattern:

Create the call container with Create Call.
Upload audio/video using Create Call Media (multipart upload to /v2/calls/{id}/media).

Ensure your file format and size comply with Gong’s requirements, and re-test uploads if your network/proxy modifies multipart requests.

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