Coviu + Konnectify
Coviu Integration with Konnectify
Connect Coviu to Konnectify to automate telehealth and video consultation workflows across session scheduling, participants, waiting area calls, and clinical form submissions.
Sessions Participants Calls Collections & Submissions 0 Triggers 16 Actions
On this page
What is Coviu?
Coviu is a telehealth and virtual care platform designed for secure video consultations, waiting areas, patient sessions, and healthcare workflows. It helps providers coordinate remote appointments, invite participants, manage live calls, and collect clinical information.
By integrating Coviu with Konnectify, healthcare teams can connect virtual care operations with CRMs, booking systems, forms, helpdesks, spreadsheets, messaging tools, and internal databases without manual data entry.
New to Coviu?
Create or access your Coviu workspace to start managing secure telehealth sessions.
Visit Coviu →New to Konnectify?
Build automated workflows that connect Coviu with the rest of your business stack.
Sign up for Konnectify →What you can automate
• Create scheduled telehealth sessions from bookings
• Update or cancel sessions when appointments change
• Add, update, retrieve, or remove session participants
• Check waiting area and queue calls for operational routing
• Retrieve team collections and submission records
• Sync Coviu data with CRMs, databases, and reporting tools
API & Authentication
Authentication method: OAuth 2.0 Client Credentials
The Coviu connector uses client credentials authentication. When you connect Coviu in Konnectify, provide your Client ID and Client Secret. Konnectify exchanges these credentials for an access token using Coviu’s token endpoint and uses that token to perform authorized API requests.
Required connection fields: Client ID and Client Secret.
Supported API capabilities
- Create, update, retrieve, list, and cancel sessions
- Add, update, retrieve, list, and remove participants
- Retrieve waiting area and queue calls
- Retrieve team collections and collection submissions
Official API documentation
Refer to Coviu’s developer documentation for endpoint behavior, permissions, data models, and API updates.
Open Coviu API docs →Plan and rate limit noteCoviu API access, client credentials, team-level permissions, and endpoint availability may depend on your Coviu plan or account configuration. Coviu may also enforce rate limits. Konnectify surfaces API errors during testing and workflow runs so you can adjust permissions, timing, or retry logic.
Before you start
When creating your app to get the Client ID and Client Secret, you'll be asked to add a Redirect URI. Make sure to add the URI below:
https://app.us.konnectifyapp.co/ipaas/api/oauth/callback
How to Connect Coviu to Konnectify
Prerequisites
- An active Coviu account with API access enabled.
- A Coviu Client ID and Client Secret for client credentials authentication.
- Access to the Coviu team, sessions, collections, and calls you want to automate.
- A Konnectify account with permission to create and activate workflows.
Add Coviu to a Workflow
- Open Konnectify and create a new workflow.
- Select the app that will start your workflow, then add Coviu as an action step.
Authorize via OAuth 2.0 Client Credentials
- Click Connect when prompted for a Coviu account.
- Enter your Coviu Client ID and Client Secret.
- Save the connection after Konnectify validates the credentials.
Configure the Trigger or Action
- Choose a Coviu action such as Create Session, Add Participant, or Get Currently Waiting Calls.
- Map required fields from earlier workflow steps, such as appointment times, participant details, session IDs, team IDs, or collection IDs.
Make sure date/time values, Coviu IDs, team IDs, and participant details match the formats expected by Coviu. Incorrect IDs or expired sessions can cause API validation errors.
Test the Workflow
- Run a test using sample data from your trigger app or an existing Coviu record.
- Confirm that the Coviu response contains the expected session, participant, call, collection, or submission data.
Activate the Workflow
- Review mapped fields, error handling, and any conditional paths.
- Turn on the workflow to begin automating Coviu tasks through Konnectify.
Triggers 0
This Coviu connector currently does not include native Coviu triggers. Use triggers from other apps, schedulers, forms, CRMs, or databases to start workflows, then use the Coviu actions below to create or manage telehealth records.
No Coviu triggers are available in this version.
You can still automate Coviu by pairing another app’s trigger with one or more Coviu actions.
Actions 16
Use Coviu actions in Konnectify to create and manage sessions, participants, waiting area calls, team collections, and submission records.
Sessions 5 actions
Create SessionCreates a new scheduled session and optionally applies custom UI feature flags.
Update SessionUpdates an existing session's details such as name, timings, or picture.
Get SessionFetches a specific Session from Coviu using its ID.
Cancel SessionCancels/Deletes a specific Session in Coviu using its ID.
List SessionsFetches a paginated list of sessions based on optional query parameters.
Participants 5 actions
Add ParticipantAdds a new participant to a Coviu session that has not yet finished.
Update ParticipantUpdates an existing participant in Coviu.
Get ParticipantFetches a specific Participant from Coviu using their ID.
Cancel ParticipantRemoves a participant from a scheduled session.
List ParticipantsFetches an array of participants associated with a specific session.
Calls 3 actions
Get Currently Waiting CallsFetches an array of calls currently in the waiting area for a specific team.
Get Currently Waiting Calls for a QueueFetches an array of calls currently waiting in a specific queue for a specific team.
Get a CallFetches a specific Call currently in the waiting area using its ID and Team ID.
Collections & Submissions 3 actions
Retrieve the Collections for a TeamFetches an array of all collections associated with a specific team.
List the Submissions for a CollectionFetches a paginated array of submissions for a specific collection.
Get a SubmissionFetches detailed information about a specific submission, including any associated files.
Popular Automations
Because Coviu currently provides actions only, the workflows below start from another app, scheduler, form, or database trigger and then perform Coviu actions.
Create a Coviu session when an appointment is booked
Automatically schedule a video consultation and add the patient or guest as a participant when a booking is created in your scheduling system.
New Appointment Booked → Create Session → Add Participant
Keep telehealth sessions aligned with appointment changes
When appointment time, title, or related metadata changes in your source system, update the matching Coviu session automatically.
Appointment Updated → Get Session → Update Session
Cancel Coviu sessions when appointments are cancelled
Reduce manual administration by cancelling the corresponding Coviu session and optionally notifying your team or patient.
Appointment Cancelled → Cancel Session → Cancel Participant
Monitor waiting area calls for support or clinical operations
Run a scheduled workflow to check waiting calls for a team or queue, then route the information to dashboards, messaging apps, or triage systems.
Scheduled Workflow → Get Currently Waiting Calls → Get a Call
FAQ
How does Coviu authenticate in Konnectify?
Coviu [Beta] uses OAuth 2.0 Client Credentials authentication. You need to provide a Coviu Client ID and Client Secret when creating the connection in Konnectify.
Which Coviu plans are supported?
The integration requires a Coviu account that has access to Coviu’s API and the relevant resources such as teams, sessions, queues, collections, or submissions. If you cannot create client credentials or access a specific endpoint, contact Coviu to confirm your plan and permissions.
How do triggers work for this Coviu connector?
This version of Coviu [Beta] does not include native Coviu triggers, polling triggers, or webhook triggers. Start workflows using another app or a scheduled trigger, then add Coviu actions to create or manage records.
How can I prevent duplicate Coviu sessions or participants?
The connector does not include dedicated upsert actions. To prevent duplicates, store Coviu session IDs and participant IDs in your source system or database after creation. Before creating a new record, use available lookup or list actions such as Get Session, List Sessions, or List Participants where applicable.
How does Konnectify handle Coviu rate limits?
If Coviu returns a rate limit or throttling error, Konnectify displays the error in the workflow run history. You can reduce workflow frequency, add filters, batch upstream events, or configure retries according to your workflow requirements and Coviu’s API limits.
Can I connect multiple Coviu accounts or teams?
Yes. You can create separate Coviu connections in Konnectify using different client credentials. Use clear connection names, such as “Coviu — Clinic A” or “Coviu — Telehealth Operations,” so workflow builders select the correct account or team context.
Can I automate Coviu waiting areas and queues?
Yes. Use Get Currently Waiting Calls for team-wide waiting area visibility, Get Currently Waiting Calls for a Queue for queue-specific monitoring, and Get a Call to retrieve details about a specific waiting call.
Ready to automate your Coviu workflows?
Connect Coviu to Konnectify and streamline telehealth sessions, participants, calls, and submission workflows.
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