Attention

Attention + Konnectify

Attention Integration with Konnectify

Automate sales conversation intelligence workflows across Attention conversations, scorecards, calendar events, media URLs, CRM-linked records, and knowledge base sources.

Conversations Scorecards Calendar Events Media CRM Records Knowledge Base Sources Conversation Search 3 Triggers 37 Actions

ON THIS PAGE

→ What is Attention? → API & authentication → How to connect → Triggers (3) → Actions (37) → Popular automations → FAQ

What is Attention?

Attention is a sales conversation intelligence platform that helps teams capture recorded conversations, evaluate calls with scorecards, manage calendar-event context, and keep sales knowledge accessible. It supports workflows around AI-assisted coaching, CRM productivity, media handling, and knowledge base automation.

By connecting Attention to Konnectify, you can route conversation data, scorecard outcomes, CRM links, media URLs, and knowledge base updates into the rest of your go-to-market stack without manual exports or repetitive admin work.

New to Attention?

Explore Attention to capture sales conversations, coach reps, and operationalize call intelligence.

Visit Attention →

New to Konnectify?

Create automated workflows between Attention and your CRM, support, analytics, and productivity tools.

What you can automate

• Detect new recorded conversations

• Create and update scorecard templates

• Generate conversation media download URLs

• Track calendar events with linked conversations

• Update conversation labels, privacy, titles, and opportunities

• Create, index, upload, search, and manage knowledge base sources

API & Authentication

Authentication method: API Key authentication

The Attention connector uses an API key credential. In Konnectify, enter your Attention API key in the API Key field. API keys are treated as sensitive credentials and are used only to authorize requests to Attention.

The expected key format is similar to attn_....

Supported API capabilities

Conversation listing, retrieval, updates, archiving, privacy changes, labels, titles, opportunities, and external ID lookups
Conversation search by title, owner email, participant email, opportunity ID, team ID, and external ID
Media download URL generation and signed upload URL generation
Scorecard templates, scorecard items, scorecard results, and scorecard summaries
User calendar events with linked conversations and bot-join status
Knowledge base source creation, update, upload confirmation, indexing, retrieval, and deletion

Plan and rate-limit note:

Some Attention API endpoints may depend on your Attention plan, workspace permissions, enabled modules, or API rate limits. If a workflow receives permission or throttling errors, verify the API key scope and retry after the recommended interval.

For endpoint-level details, refer to the official Attention API documentation: Attention API docs.

How to Connect Attention to Konnectify

Prerequisites

An active Attention account with API access
An Attention API key, usually beginning with attn_
A Konnectify account with permission to create or edit workflows
Access to the records, scorecards, calendar events, or knowledge base sources you want to automate

Add Attention to a Workflow

Open Konnectify and create a new workflow.
Select Attention as the trigger app or action app.

Authorize via API Key authentication

Click Connect account.
Paste your Attention API key into the API Key field.
Save the connection.

Configure the Trigger or Action

Choose the Attention trigger or action you want to use.
Map required fields such as conversation IDs, scorecard IDs, labels, external IDs, date ranges, or knowledge base source data.

Use IDs from previous workflow steps whenever possible to avoid mismatched conversations, scorecards, CRM records, or KB sources.

Test the Workflow

Run a test to confirm Attention returns or updates the expected data.
Review field mappings and sample output before activation.

Activate the Workflow

Turn on the workflow when tests pass.
Monitor run history for API errors, permission issues, or rate-limit retries.

Triggers 3

Attention includes 3 polling triggers. Konnectify checks Attention for new records and uses cursor-based tracking to continue from the last processed conversation, scorecard, or calendar event.

Conversations 1 trigger

New Conversation

Polls the optimized conversation list endpoint and uses attributes.createdAt.

Scorecards 1 trigger

New Scorecard

Polls scorecards and uses createdAt when returned by the API.

Calendar Events 1 trigger

New Calendar Event

Polls a user's calendar events and uses startTime because no createdAt is documented.

Actions 37

Use Attention actions to retrieve, update, search, upload, and manage conversation intelligence data across your workflows.

Conversations 10 actions

List Conversations

Retrieve a paginated list of recorded conversations with supported filters.

Get Conversation

Retrieve a single conversation by internal ID.

Update Conversation

Modify a conversation's title and/or labels in a combined call.

Archive Conversation

Archive a conversation by ID.

Change Conversation Privacy

Change conversation privacy using the documented privacy query parameter.

Change Conversation Title

Update a conversation title and trigger search re-indexing.

Change Conversation Labels

Replace all labels on a conversation and optionally skip CRM intelligence refresh.

Change Conversation Opportunity

Manage the opportunity associated with a conversation.

Update Linked CRM Records

Replace the set of CRM records linked to a conversation.

Get Conversation by External ID

Look up a conversation by the source-system external ID.

Conversation Media 2 actions

Generate Conversation Media Download URL

Generate a short-lived URL to download conversation media.

Get Signed Upload Conversation URL

Generate a signed upload URL, key, and download URL for a conversation media file.

Scorecards 11 actions

Create Scorecard Result

Submit a completed scorecard evaluation for a conversation or chat.

Get Scorecards Summary

Retrieve scorecard metrics for users and teams over a date range.

List Scorecards

Retrieve scorecard templates visible to the caller.

Create Scorecard

Create a scorecard template in the caller's organization.

Get Scorecard

Retrieve a single scorecard scoped to the caller's organization.

Update Scorecard

Update fields on an existing scorecard.

List Scorecard Items

Retrieve all scoring items for a scorecard.

Create Scorecard Item

Create a numeric scorecard item.

Get Scorecard Item

Retrieve a single scorecard item by parent scorecard and item ID.

Update Scorecard Item

Update a scorecard item. Reordering siblings is the caller's responsibility.

Delete Scorecard Item

Delete an item and automatically reorder siblings.

Calendar Events 1 action

List Calendar Events

Retrieve a user's calendar events with linked conversations and bot-join status.

Knowledge Base Sources 7 actions

List KB Sources

Return all knowledge base sources for the organization.

Create KB Source

Create a manual knowledge base source and trigger indexing.

Get KB Source

Retrieve a single KB source including content.

Update KB Source

Update a KB source. Changing content triggers re-indexing.

Delete KB Source

Delete a KB source, indexed chunks, and associated S3 objects.

Request KB Source Upload URL

Request a presigned URL for uploading PDF, Markdown, HTML, or plain text up to 100 MB.

Confirm KB Source Upload

Confirm a file uploaded through the presigned upload URL.

Conversation Search 6 actions

Search Conversation By External ID

Use Attention's dedicated external-ID lookup endpoint.

Search Conversation By Title

Search optimized conversations with filter[title].

Search Conversation By Owner Email

Search optimized conversations with filter[owner.email].

Search Conversation By Participant Email

Search optimized conversations with filter[participants.email].

Search Conversation By External Opportunity ID

Search optimized conversations with filter[external_opportunity.id].

Search Conversation By Team ID

Search optimized conversations with filter[team.id].

Popular Automations

Here are common Attention workflow ideas you can build in Konnectify.

Keep CRM records aligned with new conversations

When a new sales conversation is recorded, update linked CRM records and standardize labels for reporting.

New Conversation → Update Linked CRM Records → Change Conversation Labels

Generate coaching follow-up after scorecards

Use scorecard activity to pull scorecard summaries and surface coaching metrics for users or teams.

New Scorecard → Get Scorecards Summary → Create Scorecard Result

Prepare upcoming meeting intelligence

When a calendar event appears, list related events and search for past conversations with the participant or owner.

New Calendar Event → List Calendar Events → Search Conversation By Participant Email

Publish and index enablement content

Use conversation or coaching signals to create KB sources, upload files, and trigger indexing for sales enablement content.

New Conversation → Create KB Source → Request KB Source Upload URL

FAQ

How does Attention authentication work in Konnectify?

Attention uses API Key authentication. Add your Attention API key to the connection screen in Konnectify, then save the connection for use in triggers and actions.

Which Attention plans are supported?

Any Attention plan with API access and permissions for the required resources can be connected. Some endpoints, such as knowledge base sources, scorecards, or media URLs, may require specific Attention features to be enabled in your workspace.

How do Attention triggers work?

All available Attention triggers in this connector are polling triggers. Konnectify periodically checks Attention for new conversations, scorecards, or calendar events and uses cursor tracking to avoid reprocessing older records.

How can I prevent duplicate conversation updates?

This connector does not include a dedicated upsert action. To reduce duplicates, use Attention conversation IDs or external IDs wherever possible, and use search actions such as “Search Conversation By External ID” before creating downstream records in another app.

How does Konnectify handle Attention rate limits?

If Attention returns a throttling response, Konnectify records the error in workflow history and may retry according to platform retry behavior. For high-volume automations, use filters, date ranges, and pagination carefully to reduce unnecessary API calls.

Can I connect multiple Attention accounts?

Yes. Create separate Attention connections in Konnectify for each workspace or API key, then select the appropriate connection in each workflow step.

What should I know about Attention media and knowledge base uploads?

Generated media download URLs and signed upload URLs are typically short-lived. For KB source uploads, upload the file to the presigned URL first, then run “Confirm KB Source Upload” so Attention can finalize and index the source.

Ready to automate your Attention workflows?

Connect Attention to Konnectify and start automating conversation intelligence, scorecards, calendar events, CRM updates, and knowledge base operations.

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