BigCommerce Admin

BigCommerce Admin + Konnectify

BigCommerce Admin Integration

Automate your ecommerce store operations by connecting BigCommerce Admin with your business tools via real-time webhooks and GraphQL actions.

Carts Customers Orders Products Shipments Subscribers 14 Triggers 2 Actions

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→ What is BigCommerce Admin? → API & Authentication → How to Connect → Supported Triggers (14) → Supported Actions (2) → Popular Automations → Frequently Asked Questions

What is BigCommerce Admin?

BigCommerce is a robust, enterprise-grade ecommerce platform designed to power scalable online storefronts. The BigCommerce Admin integration on Konnectify utilizes the high-performance Admin GraphQL API to give you direct control over your product catalog, order statuses, customer records, and active shopping carts.

By linking BigCommerce Admin to Konnectify, you can eliminate manual data transfers between your storefront and key back-office applications. Whether you need to update accounting ledgers, sync mailing lists, trigger fulfillment pipelines, or centralize inventory management, this integration keeps your online store and operations perfectly synchronized.

New to BigCommerce?

Set up your enterprise-grade online storefront and start selling global products.

Visit BigCommerce →

New to Konnectify?

Create your free account to design automated, multi-app ecommerce workflows.

What you can automate with BigCommerce Admin:

Sync new store customers directly to your CRM to kick off onboarding.

Instantly update shipping statuses in external tracking tools when a shipment is created.

Automate customer marketing campaigns the moment a subscriber joins your store.

Track abandoned carts by triggering workflows when carts are initialized or modified.

Push new orders directly into your accounting or ERP software for fulfillment.

Update store product information automatically from centralized inventory sheets.

API & Authentication

Secure API Token Connection

BigCommerce Admin connects securely to Konnectify using your store's unique Store Hash and an Admin API Token (X-Auth-Token). This guarantees that your login credentials remain completely private while granting Konnectify the precise read and write permissions needed to run your automation workflows.

Auth Type: API Token Required: Store Hash & X-Auth-Token

To authenticate successfully, you must generate an API account in your BigCommerce Control Panel. This generates your secure token. Ensure you grant appropriate OAuth scopes (such as Customers, Orders, Carts, and Products) depending on the triggers and actions you want to use in your automations.

Plan & Scope Requirements

Ensure your BigCommerce user account has store owner or administrator privileges to create API tokens. Double-check that your token has "read-only" access for triggers and "read-write" access for actions to prevent connection errors.

For comprehensive details on generating credentials, refer to the official BigCommerce Admin API Documentation.

How to Connect

Prerequisites before you begin:

A BigCommerce Admin account with API creation privileges.
Your BigCommerce Store Hash (found in your Control Panel URL).
An Admin API Token (X-Auth-Token) with scopes matching your planned workflow resources.

Add BigCommerce Admin to a Workflow

Log in to your Konnectify Dashboard.
Navigate to Workflows and click Create Workflow.
Search for and select BigCommerce Admin as either your trigger or action step.

Authorize via API Credentials

When prompted to connect, click Link New Account.
Enter your Store Hash in the designated field (e.g., if your URL is store-iuiuyv74hw.mybigcommerce.com, your hash is iuiuyv74hw).
Paste your Admin API Token (X-Auth-Token) into the Token field.
Click Verify & Connect to establish the secure bridge.

Configure the Trigger or Action

Select your desired event (e.g., Order Created) or operation (e.g., Set Product Basic Information).
Map data fields from previous steps to configure what data moves between tools.

Token Permissions Check: Ensure your API token has both Read and Write permissions for the specific resources (like Orders or Products) you intend to automate, otherwise workflows will fail to execute.

Test the Workflow

Click Test Step to pull sample data from your BigCommerce store.
Verify that all fields, such as customer email or item details, map correctly into the subsequent steps.

Activate the Workflow

Give your workflow a descriptive name.
Toggle the workflow status to Active. Konnectify will now monitor and process events instantly.

Supported Triggers 14 Triggers

Triggers are events that run real-time workflows as soon as action occurs in your online shop. Because these triggers utilize BigCommerce's native webhook infrastructure, updates reach Konnectify instantly without polling delays.

Carts 4 triggers ▾

Cart Created

Fires instantly when a shopper initializes a new shopping cart on your storefront.

Cart Updated

Fires whenever an active cart's state changes, helping you monitor buyer intent.

Cart Line Item Created

Fires when a shopper adds a new product line item into their storefront cart.

Cart Line Item Updated

Fires when a shopper modifies an item quantity or details inside their active cart.

Customers 2 triggers ▾

Customer Created

Fires immediately when a new customer registers an account on your online store.

Customer Updated

Fires whenever an existing customer's profile details or address book are modified.

Orders 2 triggers ▾

Order Created

Fires the moment a shopper successfully places a new order in your store.

Order Updated

Fires when an order is paid, fulfilled, or has its status updated in any way.

Products 2 triggers ▾

Product Created

Fires immediately when a new product catalog item is added to your store.

Product Updated

Fires whenever a product's price, stock, images, or description are modified.

Shipments 2 triggers ▾

Shipment Created

Fires when a new shipment tracking record is generated for an active order.

Shipment Updated

Fires when shipping carriers provide delivery status updates on a shipment.

Subscribers 2 triggers ▾

Subscriber Created

Fires the moment an online shopper signs up to receive your store newsletter.

Subscriber Updated

Fires when a newsletter subscriber modifies their contact details or preferences.

Supported Actions 2 Actions

Actions are operations that Konnectify performs in your BigCommerce store when triggered by activity in your other business systems, helping you maintain catalog consistency automatically.

Products 2 actions ▾

Set Product Basic Information

Updates core storefront product parameters (such as title or body descriptions) via GraphQL.

Update Product Custom Field

Alters custom field values assigned to specific products to sync technical data or tags.

Popular Automations

These real-world automation templates combine BigCommerce Admin events with external platforms to streamline your store administration.

Order Fulfillment Sync

Trigger shipping labels in external fulfillment platforms instantly as soon as order payments clear.

Order Created → Create Shipping Label (Shipping Tool)

Abandoned Cart Recovery

Push updated cart data to email software to trigger personalized messaging if checkout stalls.

Cart Updated → Trigger Recovery Email (Email Tool)

Real-time CRM Contact Sync

Keep customer histories aligned by creating new accounts in CRM tools upon storefront registration.

Customer Created → Create Contact Record (CRM)

Centralized Catalog Updates

Push catalog description adjustments from a master spreadsheet directly back to your storefront.

Row Updated (Google Sheets) → Set Product Basic Information

Frequently Asked Questions

How do I find my BigCommerce Store Hash? ▾

Log in to your BigCommerce Control Panel. Look at your browser's address bar. Your URL will look like https://store-XXXXXX.mybigcommerce.com/manage/dashboard. The unique alphanumeric code replacing XXXXXX is your Store Hash.

What permissions (scopes) does my Admin API Token need? ▾

When generating your API Token in BigCommerce, you must assign permissions based on your workflow needs. For triggers, set scopes like Customers, Orders, Carts, or Products to "Read-Only". For actions like updating product details, set the Products scope to "Modify".

Are these triggers real-time or do they poll? ▾

They are fully real-time. This integration registers secure webhooks inside your BigCommerce store. The moment an event occurs—such as a new order being placed—BigCommerce immediately pushes a notification to Konnectify to run your workflow.

Can I connect multiple BigCommerce stores to Konnectify? ▾

Yes. You can link multiple individual BigCommerce stores to your Konnectify account. Simply repeat the authorization step for each separate storefront by providing its specific Store Hash and unique Admin API Token.

How does Konnectify handle rate limits during peak sales? ▾

BigCommerce sets API rate limits based on your store's plan. Konnectify automatically monitors these limits and uses smart retry logic to pause and process your automation events gracefully if boundaries are reached, preventing data loss.

Does this integration support custom product fields? ▾

Yes. Using the "Update Product Custom Field" action, you can programmatically alter custom field parameters (names and values) on your BigCommerce catalog items, letting you sync custom metadata from external databases.

What BigCommerce plans are supported? ▾

The BigCommerce Admin integration works across all standard BigCommerce plans (Standard, Plus, Pro, and Enterprise) as long as your store user role has permission to generate API accounts under the Advanced Settings menu.

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