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            SERVICENOW + KONNECTIFY

            ServiceNow Integration with Konnectify

            Automate your enterprise IT service management by connecting ServiceNow incidents, tasks, and attachments directly to your business workflows.

            Records Attachments 2 Triggers 7 Actions

            What is ServiceNow?

            ServiceNow is an enterprise cloud platform designed to structure, manage, and automate digital workflows across IT, customer service, and human resources operations. By integrating ServiceNow with Konnectify, your teams can bridge the gap between technical operations and business-facing tools, ensuring that incidents, system updates, and record changes instantly trigger matching actions in other applications. This integration makes it simple to construct robust, cross-platform workflows without needing custom API scripts or developer resources.

            New to ServiceNow?

            Deploy digital workflows and structure your IT service operations with ServiceNow.

            Visit ServiceNow Website

            New to Konnectify?

            Set up automated workflows between ServiceNow and your entire enterprise software stack.

            Create Free Account

            What you can automate:

            • Create ServiceNow incidents automatically from external monitoring alerts.
            • Sync record status updates from ServiceNow directly to customer service tools.
            • Upload and download file attachments to task records from cloud storage.
            • Search for specific ServiceNow records dynamically using unique system identifiers.
            • Trigger downstream alerts to dev teams when critical database records are updated.
            • Maintain accurate record archives by automating data synchronization policies.

            API & Authentication

            Authentication Requirements

            ServiceNow connects to Konnectify using an OAuth 2.0 flow configured with a Password Grant type. To successfully link your accounts, you must provide your ServiceNow instance domain, a Client ID and Client Secret generated via ServiceNow's Application Registry, and your standard ServiceNow login credentials. This combined authentication model permits Konnectify to securely interact with your ServiceNow instance on your behalf while respecting all system-level user permissions.

            This integration communicates directly with the official ServiceNow Table API and Attachment API, enabling secure management of records and files across standard system tables (such as Incident, Problem, and Change Request) and custom tables.

            Permission requirements:

            The ServiceNow user account used in your connection configuration must have active roles (such as itil or rest_service) and table-level Access Control Lists (ACLs) that permit reading, writing, and updating records in the specific tables you wish to automate.

            For detailed technical guidance on generating OAuth credentials inside your instance, consult the official ServiceNow Developer Portal.

            How to Connect

            Prerequisites:
            • Your ServiceNow instance URL (e.g., your-instance.service-now.com)
            • An OAuth client registration created under "System OAuth > Application Registry" in your ServiceNow instance
            • A ServiceNow username and password with appropriate table permissions
            1

            Add ServiceNow to a Workflow

            1. Log in to your Konnectify account and navigate to the Workflows dashboard.
            2. Click "Create Workflow" or open an existing draft.
            3. Search for "ServiceNow" in the app library and add it to your workflow canvas.
            2

            Authorize via OAuth Credentials

            1. Select "Add New Connection" from the ServiceNow component configuration panel.
            2. Enter your ServiceNow Domain (e.g., if your URL is company.service-now.com, enter company).
            3. Input the Client ID and Client Secret from your ServiceNow Application Registry setup.
            4. Provide your ServiceNow account username and password, then click "Authorize".
            3

            Configure the Trigger or Action

            1. Select your desired trigger event or action from the dropdown options.
            2. Specify the ServiceNow table you want to interact with (e.g., incident).
            3. Map fields from preceding apps to ServiceNow, or define filters for data retrieval.
            Warning: Always enter the system name of your ServiceNow table (such as incident or problem) rather than the user-friendly label (such as "Incident" or "Problem") to prevent API errors during testing.
            4

            Test the Workflow

            1. Click "Test Step" inside Konnectify to execute a live test call to your ServiceNow instance.
            2. Verify that sample records are retrieved or updated correctly in ServiceNow according to your configurations.
            5

            Activate the Workflow

            1. Once your test runs successfully, toggle the workflow status to "Active".
            2. Konnectify will now run this integration automatically based on your trigger conditions.

            Triggers 2

            Triggers detect real-world events in your ServiceNow instance to start your automated workflows. These triggers run on a polling schedule, regularly querying your ServiceNow database for new or modified records.

            Records 2 triggers ▾
            New Record

            Fires whenever a brand new record is created inside a specified ServiceNow table, such as a newly raised Incident ticket.

            Updated Record

            Fires whenever an existing record in a specified ServiceNow table is modified, enabling you to track status or description changes.

            Actions 7

            Actions represent operations that Konnectify can perform directly in your ServiceNow instance on command, helping you update database records and transfer files dynamically.

            Records 5 actions ▾
            Create Record

            Creates a brand new record inside any standard or custom ServiceNow table using your mapped field inputs.

            Update Record

            Modifies an existing record inside a specified ServiceNow table using its unique system identifier (sys_id).

            Find Record

            Retrieves the complete attributes of a specific ServiceNow record using its unique system identifier (sys_id).

            Search Record By Key Value

            Searches a designated ServiceNow table for records matching a specific field key and value criteria.

            Delete Record

            Permanently deletes a specific record from a selected ServiceNow table using its unique system identifier (sys_id).

            Attachments 2 actions ▾
            Upload Attachment

            Uploads a file attachment to a specific ServiceNow record using base64 encoded data or a direct file URL.

            Get Attachment

            Retrieves an existing file attachment from a ServiceNow record using the table name and attachment sys_id.

            Popular Automations

            These popular workflow templates illustrate how you can combine ServiceNow triggers and actions with your other business applications to streamline operational tasks.

            Log Incidents from Server Monitoring Tools

            Instantly register critical tickets within ServiceNow when external monitoring systems detect downtime or performance issues.

            New Server Alert → Create Record (ServiceNow)

            Sync Incident Status Updates to Support Teams

            Keep customer support agents aligned by automatically updating external client tickets when the engineering team modifies a ServiceNow incident.

            Updated Record (ServiceNow) → Update External Ticket

            Archive ServiceNow Ticket Attachments

            Automatically extract files attached to newly resolved ServiceNow change requests and save them directly into your cloud document backup archives.

            Updated Record (ServiceNow) → Get Attachment (ServiceNow) → Upload Document

            Auto-Assign New ServiceNow Tasks

            Query your system directories when a new record is saved in ServiceNow, then automatically update the assignment field to allocate the task.

            New Record (ServiceNow) → Search Record (ServiceNow) → Update Record (ServiceNow)

            FAQ

            What authentication details do I need to connect ServiceNow? ▾
            To establish a link, ServiceNow requires you to generate an external client application profile inside its Application Registry. This provides a Client ID and Client Secret, which you will input into Konnectify along with your ServiceNow instance domain (e.g., your-instance) and your user credentials.
            Which ServiceNow plans are supported by this integration? ▾
            This integration is compatible with all ServiceNow instances—including enterprise production instances and personal developer sandboxes—provided that REST web services are enabled and you possess authorization to register external client applications.
            How often do ServiceNow triggers check for updates? ▾
            Both the "New Record" and "Updated Record" triggers utilize polling. This means Konnectify automatically checks your ServiceNow database for changes at set intervals (typically every 5 to 15 minutes, depending on your Konnectify plan settings).
            How do I prevent duplicate records in ServiceNow? ▾
            To prevent creating duplicate entries, use the "Search Record By Key Value" action in your workflow first. You can query for existing entries using unique fields like an email address or reference number. If a match is found, update that existing record; if no match is found, proceed to create a new record.
            Are there rate limits on the ServiceNow integration? ▾
            Yes, ServiceNow instances enforce transaction rate limits based on your system configuration. If Konnectify encounters a rate limit error, it will pause and retry the execution. You can check your ServiceNow system logs to view transaction limits and adjust quota rules if necessary.
            Can I connect multiple ServiceNow instances to Konnectify? ▾
            Yes. You can authorize multiple ServiceNow connections inside your Konnectify account (for example, keeping your development sandbox separate from your live production instance) and select the specific connection you want to use for each workflow step.
            How do I identify the sys_id of a ServiceNow record? ▾
            The sys_id is a unique 32-character alphanumeric key that ServiceNow assigns to every record automatically. You can copy this key directly from your browser URL when viewing a record in ServiceNow, or extract it dynamically in your workflows using the "Find Record" or "Search Record By Key Value" actions.

            Ready to automate your ServiceNow workflows?

            Connect ServiceNow to your entire software stack and streamline your IT operations with Konnectify.

            Get started free →

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