Glean + Konnectify
Glean Integration
Sync organizational knowledge, manage internal search pins, and automate company-wide announcements instantly by connecting Glean to your business app stack.
Announcements Answers Glean Chat Collections Pins Shortcuts 0 Triggers 35 Actions
What is Glean?
Glean is an enterprise search and organizational knowledge discovery platform that connects all your company's tools, documents, and conversations into a single, unified search experience. By integrating Glean with Konnectify, you can automate how your team organizes knowledge, manages search results, publishes official announcements, and configures fast-access shortcuts.
New to Glean?Set up your enterprise search hub to unify your team's knowledge bases.
Visit Glean Website → New to Konnectify?Create your free account to start automating your enterprise search assets.
Sign Up Free → What you can automate with Glean:Publish urgent company announcements to Glean when major updates occur in HR or comms apps.
Sync internal FAQs and documentation to Glean Answers from your ticketing or wiki platforms.
Create and manage search Pins dynamically based on high-priority projects or trending support issues.
Instantly generate short, memorable go-links (Shortcuts) whenever shared documents are created.
Interact with Glean Chat programmatically to retrieve synthesized answers and share them across Slack.
Organize team assets by automatically adding newly created cloud documents to curated Glean Collections.
API & Authentication
Secure Token-Based AuthenticationGlean utilizes secure, custom Token authentication combined with your organization's dedicated backend Server URL. This ensures that Konnectify can securely read and write knowledge assets within your specific Glean instance without exposing master administrative credentials.
To successfully link Glean to Konnectify, you will need to provide:
- Server URL: Your dedicated Glean backend endpoint (e.g.,
https://yourdomain-be.glean.com). - Glean-Issued Token: A valid Bearer Token generated from your Glean administrative console.
ADMIN PERMISSIONS REQUIREDEnsure your API token has sufficient permissions to modify Announcements, Answers, Pins, and Shortcuts. If your token has read-only access, any update or creation actions in your workflows will fail.
For detailed steps on token generation, refer to the official Glean Developer Documentation.
How to Connect
Connection Prerequisites:- An active Glean account with administrative or developer permissions.
- Your dedicated Glean backend Server URL.
- A valid Glean-issued API Bearer Token.
Add Glean to a Workflow
Log into your Konnectify dashboard, create a new workflow, and drag the Glean action node into your active automation canvas.
Authorize via API Token
When prompted, select "Add Connection". Input your dedicated Glean Server URL, then paste your Glean-issued Bearer Token into the credential field. Click "Authorize" to establish a secure link.
Configure the Action
Choose your desired Glean action (e.g., Create Announcement) and map the dynamic fields (such as body text, audience filters, or URLs) from your trigger application.
Pro Tip: When updating announcements or answers, ensure you map the correct unique ID from the preceding search step to prevent creation of duplicate records.
Test the Workflow
Run a test execution in Konnectify to verify that the mock data maps correctly to Glean and is indexed without errors.
Activate the Workflow
Once the test passes, toggle your workflow to "Active". Your knowledge assets will now sync automatically in real time.
Supported Actions 35 Actions
Glean operates as an action-based integration. You can use triggers from other business tools (like Slack, Google Docs, or Jira) to automatically execute the following actions inside your Glean instance:
Announcements 3 actions ▾
Create AnnouncementCreates a new company announcement with body text, links, audience filters, and images to broadcast updates.
Update AnnouncementModifies an existing announcement to keep company updates accurate and timely. Requires a unique Announcement ID.
Delete AnnouncementPermanently removes a company announcement from the system using its unique ID.
Answers 5 actions ▾
Create AnswerPublishes a structured question and answer pair to target collections, specifying user roles and audience filters.
Update AnswerUpdates user-generated FAQ answers to ensure searchers always find correct, up-to-date internal documentation.
Delete AnswerPermanently removes an answer from Glean using its Answer ID and Document ID.
Get AnswerRetrieves detailed metadata, questions, and content for a specific Answer using its ID and Document ID.
List AnswersRetrieves all answers linked to a specific Glean Board ID to review or sync content.
Chat & Files 6 actions ▾
Send Chat MessageSubmits a prompt to Glean Chat and returns the AI assistant's response in a single, non-streamed JSON payload.
Get ChatRetrieves the complete message history and metadata for a specific Chat ID to log or archive conversations.
List ChatsReturns a list of previously saved chats, with options to customize locale and timezone settings.
Delete ChatsPermanently deletes saved chats owned by the user to maintain workspace hygiene.
Get Chat FilesFetches metadata for files previously uploaded to a chat session to track shared reference materials.
Delete Chat FilesPermanently deletes files uploaded to Glean Chat.
Collections 6 actions ▾
List CollectionsRetrieves available resource collections, filtered by audience, roles, and allowed data sources.
Create CollectionCreates a new curated collection to organize team resources, including audience filters and thumbnails.
Update CollectionModifies metadata, audience filters, or access roles of an existing collection.
Delete CollectionPermanently deletes one or more collections using their unique IDs.
Add Collection ItemAdds new documents or links as items inside an existing collection to keep resources centralized.
Delete Collection ItemRemoves a specific document or link from a curated collection.
Entities & People 3 actions ▾
List EntitiesLists details for people, teams, or custom entities matching specific criteria, returned in your preferred order.
Read PeopleRetrieves profile information for a set of users based on their obfuscated internal IDs.
Get Person PhotoFetches a user's profile photo from Glean and returns it as a Base64-encoded string for external directories.
Pins 5 actions ▾
Create PinPins a document to specific search queries, elevating its visibility for targeted audiences.
Update PinModifies the associated queries, documents, or audience filters for an existing Pin.
Get PinFetches configuration details of a specific pinned search result.
List PinsRetrieves a complete list of all currently active search pins in your Glean instance.
Delete PinPermanently deletes a pin, returning the document to its organic search ranking.
Shortcuts 5 actions ▾
Create ShortcutCreates a short go-link alias (e.g., go/benefits) redirecting users to a target URL or document.
Update ShortcutModifies the destination URL, description, or access roles of an existing shortcut.
Get ShortcutReads configuration and redirect details of a specific shortcut alias.
List ShortcutsFetches an array of configured shortcuts with optional querying, filtering, and sorting.
Delete ShortcutDeletes a shortcut alias from the system using its unique ID.
Search Activity 2 actions ▾
Report Document ActivityReports user actions (like views or edits) on indexed documents to continuously improve search relevance.
Report Client ActivityReports client UI interactions (like clicks and search views) to refine search result rankings dynamically.
Popular Automations
Auto-Broadcast HR Announcements
Ensure important company updates from your HR platform are immediately broadcasted to your entire organization via enterprise search.
Workday (New Policy) → Glean (Create Announcement)
Sync Support FAQs to Search Answers
Instantly index newly solved customer issues or team documentation updates directly into your company's central search repository.
Zendesk (Solved Ticket FAQ) → Glean (Create Answer)
Elevate Trending Project Assets
Pin high-priority project boards or newly launched campaign briefs to relevant search queries automatically when projects kick off.
Jira (Project Launched) → Glean (Create Pin)
Auto-Generate Team Go-Links
Create short, memorable redirect shortcuts (e.g., go/marketing-drive) automatically whenever new active shared folders are provisioned.
Google Drive (New Shared Folder) → Glean (Create Shortcut)
Frequently Asked Questions
How does Konnectify connect to my Glean instance securely? ▾
Konnectify connects using a custom credentials flow. You provide your specific organization's backend Server URL and a Glean-issued API Bearer Token. This ensures all API calls are fully encrypted, scoped to your workspace, and authenticated without exposing master user passwords.
Which Glean plans support this integration? ▾
This integration requires API access, which is available on Glean enterprise plans. Please verify with your Glean administrator that API and developer access is enabled for your workspace before configuring workflows.
Why are there no triggers available for Glean? ▾
Glean functions as your central corporate search engine and knowledge repository. Because of this, workflows are designed to push knowledge assets *into* Glean from other source applications (like HR platforms, messaging tools, or task management systems) rather than pulling updates out of it.
How do I prevent creating duplicate Answers or Shortcuts? ▾
Before creating a new Answer or Shortcut, you can use the "List Answers" or "List Shortcuts" actions in your workflow to search for existing records with matching names or categories. If a matching record is found, use the corresponding Update action instead of the Create action.
What are the rate limits for updating Glean content? ▾
Rate limits are determined by your organization's specific Glean instance tier. Please consult your Glean developer console or your workspace administrator for current rate limits on modifying search pins, shortcuts, and announcements.
Can I connect multiple Glean instances or environments? ▾
Yes. You can authorize multiple connections in Konnectify, each configured with its own unique Server URL and API Token (for example, staging and production instances). You can then select which instance to use on each individual workflow action block.
How do dynamic audience filters work in automated Announcements? ▾
When creating an announcement in Glean via Konnectify, you can dynamically map user groups, departments, or geographical locations from your source HR tool (like Workday or BambooHR) directly into Glean's audience filter fields. This ensures your announcements are targeted only to the relevant team members.
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