NinjaOne + Konnectify
NinjaOne Integration with Konnectify
Connect NinjaOne with Konnectify to manage contacts, organizations, and devices using the NinjaOne Public API 2.0.
Contacts Organizations Devices Ticketing Billing 2 Triggers 58 Actions
What is NinjaOne?
NinjaOne is a leading unified IT operations platform that simplifies how IT teams and Managed Service Providers (MSPs) manage, support, and secure their endpoints. By connecting NinjaOne to Konnectify, you can automate critical operational workflows—such as syncing tickets, managing client billing, provisioning user accounts, and tracking device health—without writing a single line of code.
New to NinjaOne?
Set up your endpoints and IT management console on NinjaOne's official platform.
Visit NinjaOne →New to Konnectify?
Create your free Konnectify account to start building automated workflows in minutes.
Sign up free →What you can automate with NinjaOne and Konnectify:
- Sync asset tags, software licenses, and device statuses directly with your CRM or inventory system.
- Auto-generate billing accounts and invoices in your accounting software when agreements change.
- Escalate device alerts and critical activities into central ticketing platforms automatically.
- Keep client contact and organization records perfectly synchronized across all directories.
- Trigger custom alerts or provisioning workflows when new devices are registered in NinjaOne.
- Query real-time antivirus statuses and backup usage to build automated compliance reports.
API & Authentication
Secure Authorization via Client Credentials
NinjaOne utilizes secure OAuth 2.0 Client Credentials. By setting up an API Services application in your NinjaOne console, you generate a secure Client ID and Client Secret. This allows Konnectify to safely manage your endpoints, tickets, and billing records without needing technician password access.
View NinjaOne API Documentation →Important Scope Requirements:In NinjaOne, create an API Services application using the Client Credentials grant and select both Monitoring and Management scopes. Monitoring is required for read actions and polling triggers; Management is required for create, update, delete, approval, ticketing, billing, tag, and software-license actions.
How to Connect
Prerequisites:- An active NinjaOne instance host (e.g.,
app.ninjaone.com, eu.ninjarmm.com). - Administrator privileges in your NinjaOne console to generate API keys.
- A Client ID and Client Secret generated via NinjaOne API Services.
Add NinjaOne to a Workflow
Log in to your Konnectify dashboard, navigate to the visual workflow builder, and search for the NinjaOne connector to add it to your integration canvas.
Authorize via Client Credentials
Enter your NinjaOne Instance Host, Client ID, and Client Secret. Make sure the instance host is only the domain name (e.g., app.ninjaone.com) without https://.
Configure the Trigger or Action
Select your desired NinjaOne event or action. Map dynamic fields from your source apps to sync devices, software details, or tickets.
Configuration Tip: If your trigger or action reads device health or queries antivirus status, ensure your NinjaOne API credentials have the "Monitoring" scope enabled.
Test the Workflow
Run a test inside Konnectify to verify that the NinjaOne Public API is responding correctly and that data flows seamlessly between your connected platforms.
Activate the Workflow
Turn on your automated workflow. Konnectify will continuously process your NinjaOne tasks in the background on your active schedule.
Triggers 2
Triggers monitor your NinjaOne environment for specific changes, such as new device registrations or software installations, and automatically kick off your integrated workflows. These triggers run on a secure polling cycle to pull updates in real time.
Devices 1 trigger ▾
New DevicePolls NinjaOne devices using the supported created-date device filter to capture new endpoints as they are registered.
Software 1 trigger ▾
New Software InstalledPolls the software inventory using the supported installedAfter and installedBefore filters to detect new software installations across your managed endpoints.
Actions 58
Actions are operations that Konnectify can execute in NinjaOne on your behalf, such as creating organizations, updating device statuses, or managing billing contracts and tickets.
Contacts 4 actions ▾
Get ContactReturns one NinjaOne contact by its numeric identifier.
Create ContactCreates a contact using NinjaOne POST /v2/contacts.
Update ContactUpdates a NinjaOne contact by ID using PATCH /v2/contact/{id}.
Delete ContactDeletes a NinjaOne contact by ID using DELETE /v2/contact/{id}.
Organizations & Locations 6 actions ▾
Create OrganizationCreates an organization using NinjaOne POST /v2/organizations.
Update OrganizationUpdates an organization by ID using NinjaOne PATCH /v2/organization/{id}.
List OrganizationsRetrieves organizations using GET /v2/organizations.
List Organization DevicesRetrieves organization devices using GET /v2/organization/{id}/devices.
List Organization End UsersRetrieves end users using GET /v2/organization/{id}/end-users.
Get Location Backup UsageReturns backup usage using GET /v2/organization/{organizationId}/locations/{locationId}/backup/usage.
Devices & Groups 9 actions ▾
Update DeviceUpdates a device by ID using NinjaOne PATCH /v2/device/{id}.
List DevicesRetrieves devices using GET /v2/devices.
Get DeviceReturns one device using GET /v2/device/{id}.
List Device JobsRetrieves jobs using GET /v2/device/{id}/jobs.
List Device ActivitiesRetrieves device activities using GET /v2/device/{id}/activities.
List Device AlertsRetrieves device alerts using GET /v2/device/{id}/alerts.
List Device DisksRetrieves device disks using GET /v2/device/{id}/disks.
List Group Device IDsRetrieves group device IDs using GET /v2/group/{id}/device-ids.
Approve DevicesApproves devices using POST /v2/devices/approval/APPROVE.
Ticketing 5 actions ▾
Create TicketCreates a ticket using NinjaOne POST /v2/ticketing/ticket.
Add Ticket CommentAdds a comment and optional attachments using POST /v2/ticketing/ticket/{id}/comment.
Get TicketReturns one NinjaOne ticket using GET /v2/ticketing/ticket/{id}.
Update TicketUpdates a ticket by ID using PUT /v2/ticketing/ticket/{id}.
Get Ticket Log EntriesReturns ticket log entries using GET /v2/ticketing/ticket/{id}/log-entry.
Billing 10 actions ▾
Create Billing AccountCreates a billing account using POST /v2/billing/accounts.
Get Billing AccountReturns a billing account using GET /v2/billing/accounts/{id}.
Update Billing AccountUpdates a billing account using PUT /v2/billing/accounts/{id}.
Delete Billing AccountDeletes a billing account using DELETE /v2/billing/accounts/{id}.
Get Billing AgreementsReturns billing agreements using GET /v2/billing/agreements.
Get Billing AgreementReturns one billing agreement using GET /v2/billing/agreements/{id}.
Create Billing InvoiceCreates an invoice from an agreement using POST /v2/billing/invoices.
Get Billing InvoiceReturns one billing invoice using GET /v2/billing/invoices/{id}.
Update Billing InvoiceUpdates a billing invoice using PUT /v2/billing/invoices/{id}.
Update Billing Invoice NoteUpdates an invoice note using PATCH /v2/billing/invoices/{id}/note.
Users & Technicians 3 actions ▾
List UsersRetrieves users using GET /v2/users.
Get End UserReturns an end user using GET /v2/user/end-user/{id}.
Get TechnicianReturns a technician using GET /v2/user/technician/{id}.
Jobs & Alerts 3 actions ▾
List JobsRetrieves jobs using GET /v2/jobs.
List ActivitiesRetrieves activities using GET /v2/activities.
List AlertsRetrieves active alerts using GET /v2/alerts.
Tags 4 actions ▾
Create TagCreates an asset tag using POST /v2/tag.
Get TagsRetrieves asset tags using GET /v2/tag.
Update TagUpdates an asset tag using PUT /v2/tag/{tagId}.
Delete TagDeletes an asset tag using DELETE /v2/tag/{tagId}.
Software Licenses 5 actions ▾
Create Software LicenseCreates a software license using POST /v2/software-license.
Get Software LicenseReturns a software license using GET /v2/software-license/{licenseId}.
Update Software LicenseUpdates a software license using PUT /v2/software-license/{licenseId}.
Delete Software LicenseDeletes a software license using DELETE /v2/software-license/{licenseId}.
Get Software License AssignmentsRetrieves assignments using GET /v2/software-license/{licenseId}/assignments.
Queries & Reports 9 actions ▾
Query Antivirus StatusQueries antivirus security status using GET /v2/queries/antivirus-status.
Query Antivirus ThreatsQueries endpoint antivirus threat metrics using GET /v2/queries/antivirus-threats.
Query Computer SystemsQueries system hardware and configurations using GET /v2/queries/computer-systems.
Query Device HealthQueries real-time endpoint operational health using GET /v2/queries/device-health.
Query Backup UsageQueries backup metrics and cloud storage volume using GET /v2/queries/backup/usage.
Query DisksQueries physical drive storage data using GET /v2/queries/disks.
Query SoftwareQueries installed applications and patch inventories using GET /v2/queries/software.
Query VolumesQueries specific partition details using GET /v2/queries/volumes.
Query Windows ServicesQueries run states for Windows services using GET /v2/queries/windows-services.
Popular Automations
These pre-built automation architectures leverage the NinjaOne Public API 2.0 to optimize your operations and sync directories instantly.
Escalate IT Alerts to Central Ticketing Systems
Trigger rapid technician responses by routing active endpoint warnings from NinjaOne directly to your PSA or customer service platform.
List Alerts → Create Ticket
Auto-Provision Billing Accounts for New Hardware
Synchronize your customer ledger the moment fresh workstations are deployed to maintain precise financial agreements.
New Device → Create Billing Account
Automate Software Compliance Auditing
Trigger immediate compliance reviews or documentation updates when unapproved software is detected on managed devices.
New Software Installed → Create Ticket
Keep Client Directories Synchronized
Keep contact and organization records aligned across sales CRM and NinjaOne to maintain unified directories.
Create Organization → Create Contact
Frequently Asked Questions
Find answers to standard questions about setting up and operating your NinjaOne integration via Konnectify.
What authentication method does NinjaOne use? ▾
NinjaOne uses secure OAuth 2.0 Client Credentials. To establish the connection, you generate a dedicated Client ID and Client Secret within your NinjaOne API Services console, allowing secure, scoped communication without exposing technician login credentials.
Which NinjaOne subscription plans are supported? ▾
Any NinjaOne subscription plan that includes access to the NinjaOne Public API 2.0 is supported. Please verify with your NinjaOne account manager that API access is enabled on your instance.
How do NinjaOne triggers work under the hood? ▾
NinjaOne triggers run on a polling cycle. This means Konnectify securely checks your NinjaOne instance for new devices or software installations every few minutes, automatically running your active workflows when updates are found.
How does the integration prevent duplicate records? ▾
When updating records (like contacts, organizations, or device details), Konnectify utilizes NinjaOne's unique numeric resource identifiers (e.g., id, licenseId, tagId). This ensures that existing records are modified in place rather than creating duplicate assets.
How are NinjaOne API rate limits handled? ▾
Konnectify manages API requests to respect NinjaOne's platform rate limits. If a threshold is reached, requests are safely queued and retried. Check your NinjaOne Public API console for specific hourly or daily request caps assigned to your keys.
Can I connect multiple NinjaOne accounts to Konnectify? ▾
Yes. You can authorize multiple unique NinjaOne connections within Konnectify by naming each connection separately during setup. This is ideal for managing distinct client consoles or regional instances.
What is the difference between Monitoring and Management scopes? ▾
NinjaOne separates API permissions into distinct security scopes. The Monitoring scope allows read-only operations such as listing devices, querying antivirus threats, and checking backup usage. The Management scope is required for write operations, including creating tickets, editing organization profiles, and assigning software licenses.
Ready to automate your NinjaOne workflows?
Create your free Konnectify account today to connect NinjaOne with your entire software ecosystem.
Get started free →