How to Create a Konnector in Konnectify

How to Create a Konnector

A complete guide to building an automated workflow from start to finish covering trigger setup, action configuration, field mapping, and activation.

Getting Started Konnectify Basics

Time to complete: 10–15 minutes

Difficulty: Beginner

What You'll Need

Before you begin, ensure you have:

An active Konnectify account — Sign up at konnectify.co/sign-up if you haven't already
Access credentials for the apps you want to connect — API keys, OAuth tokens, or login credentials
An understanding of the workflow you want to automate — Know what event should trigger the automation and what action should follow

Understanding Konnectors

A Konnector is an automated workflow that links your applications together. Each Konnector consists of:

Component	Description
Trigger	The event that starts your automation (e.g., "New ticket created")
Optional Conditions	Filters, paths, code blocks, or repeaters to control data flow
Action	What happens when the trigger fires (e.g., "Create contact" or "Send email")
Field Mapping	How data flows from the trigger to the action

Step-by-step Guide

Create a New Konnector

Log in to your Konnectify account
Click the New button in the top navigation
Select Konnector from the dropdown menu
The Konnector creation interface opens with the trigger selection screen

Choose Your Trigger App

The trigger is the event that starts your workflow. In the "Configure your Trigger" modal, browse or search for your app:

Tab	Shows
Apps	Connected third-party applications
Tools	Built-in Konnectify tools (Catch Hooks, Scheduler, etc.)
All	Everything available

Common trigger apps: Freshdesk, Freshsales, Gmail, Slack, HubSpot, Salesforce, and many more.

Select the Trigger Event

After selecting your trigger app, specify which event starts the workflow. In the configuration panel, open the Trigger dropdown and choose an event:

New Company — Fires when a new company is created
New Ticket — Fires when a new support ticket is created
New Email — Fires when a new email is added
Updated Company / Updated Contact — Fires when records change

Example: If your trigger app is Freshdesk, select "New Ticket" to trigger the workflow whenever a customer creates a support ticket.

Create a Connection (Authentication)

Under Connection in the panel, click "Choose connection" then + Add new connection.

API Key (e.g. Freshdesk)

Connection Name — A descriptive label
Domain — Your company domain
API Key — Paste your key

OAuth

Click the authentication button
You'll be redirected to the app's login page
Grant Konnectify access, then return

Security: Konnectify encrypts and securely stores all credentials. You can manage or revoke connections at any time from your account settings.

View Sample Fields

After authentication, Konnectify fetches sample data from your trigger app. Click the Sample Fields tab to see the available data — field names, data types, and example values.

Field names (e.g., id, name, email, created_at)
Data types (string, integer, null, array, object)
Example values from actual data

Click Refresh Fields to reload the latest field structure, then click Continue to proceed.

Add Conditions OPTIONAL

Click the + button below your trigger node to add conditional logic, or skip directly to adding an action.

Node	When to use
Filter	Only process high-priority tickets or leads above a certain value
Path	Route data to different destinations based on criteria
Code	Transform data formats or perform custom calculations
Repeater	Process multiple items from an array

To skip conditions entirely, click + and select Apps to go straight to adding an action.

Configure Your Action

Actions define what happens when the trigger fires. Click + and select Apps, then find and click your action app (e.g., Freshsales). Under Event, choose what to perform:

Create Contact — Add a new contact
Create Company — Add a new company or account
Update Record — Modify existing data
Send Email — Send an email notification
Create Ticket — Generate a support ticket

Then authenticate the action app under Connection — select an existing connection or create a new one following the same process as Step 4.

Set Up Field Mapping

Field mapping connects the dots between your trigger and action. Click the Field Mapping tab. Required fields are marked with *. For each field, click the input and choose:

Insert fields from trigger data — Select dynamic data from your trigger
Enter text manually — Type a static value
Combine both — Mix static text with dynamic fields

Example — Freshdesk ticket → Freshsales contact

Email → {{1.Email config ID}} from Freshdesk trigger

First Name → Requester first name from ticket

Last Name → Requester last name from ticket

Company → Company name from ticket

Always map required fields (*). Use Refresh Fields if you've added custom fields. You can combine fields, e.g., {{First Name}} {{Last Name}}.

Save Your Konnector

Click the Save button in the top-right corner
A modal appears asking for a Konnector Name
Enter a descriptive name, then click Continue

✓ Good names: "Freshdesk Tickets to Freshsales Contacts" "New Support Tickets → Create CRM Contacts"

✗ Avoid: "konnector 1" or "Test" — you cannot save without a name

Activate Your Konnector

After saving, your konnector is Inactive by default — it won't run until you activate it.

You'll be taken to the konnector details page
Locate the Active / Inactive toggle in the top-right corner
Click to switch to Active
A confirmation appears: "Konnector activated!"

Alternative: You can also activate from the Konnectors list page by toggling the status switch next to your konnector name.

What Happens After Activation?

✓ Once active

Automatic monitoring begins for your trigger
Real-time execution when the trigger fires
Actions run automatically
All activity is logged in event logs

To view execution history: go to the Event logs page → click your konnector name → review the execution log showing when it ran, whether it succeeded, what data was processed, and any errors.

Next Steps

Now that you've created your first Konnector, explore these advanced features to build more powerful workflows:

Feature	What it does
Paths	Create branching logic with multiple outcomes
Filters	Add conditional filtering to your workflows
Code Block	Write custom JavaScript for advanced transformations
Repeater	Process arrays and bulk data efficiently
Scheduler	Run konnectors on a time-based schedule

Ready to build your first Konnector?

Connect your apps, automate your workflows, and eliminate repetitive tasks — no code required.

Get started free →